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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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California
1 review
0 helpful votes
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Came back!
July 7, 2025

I had this product and stopped using it to try other things, but I'm making a come back because I feel this product did wonders for my deeper forehead wrinkles

Date of experience: June 26, 2025
Florida
1 review
0 helpful votes
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A little disappointed
July 7, 2025

Ordering went well but I did write you and tell you I did not find a place for a free item and described in my email

Date of experience: June 26, 2025
Washington
1 review
0 helpful votes
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I've purchased many products from Il Makiage. Most of the products themselves are good and live up to the advertisement. Some are just OK. However almost all the products I have purchased have had some sort of packaging malfunction (pump doesn't work, magnet in the applicator falls off, cap threading breaks off, etc).

Date of experience: June 26, 2025
Florida
1 review
0 helpful votes
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Company review
July 6, 2025

Love the products sold. High quality, great selection and love the freebies. I wish you sold travel sizes though. Hint hint. You keep making good products and I will keep buying them!

Date of experience: June 26, 2025
Alabama
1 review
0 helpful votes
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Great customer service!
July 6, 2025

My experience with Il Makiage on the website was great. They provided amazing customer service and even followed-up with a personalized email letting me know they were there to help if I needed it. Great customer service is a must-have feature and quality of any online establishment so I appreciate their value in the service that they provide to their customers. I recommend them and I will definitely order from the website again in the future!

Date of experience: June 26, 2025
Minnesota
1 review
0 helpful votes
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Love this makeup
July 5, 2025

Wonderful products, love them all. Website is very user friendly. Super fast shipping. The coupons are awesome!

Date of experience: June 25, 2025
Georgia
1 review
0 helpful votes
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Always top notch!
July 5, 2025

I love ordering from this company because of the quality of their products as well as the customer service! Top notch!

Date of experience: June 25, 2025
Florida
1 review
0 helpful votes
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Love the product
July 5, 2025

I love the way the foundation feels on my face. It doesn't feel or look thick. I have 2 dark spots one on each cheek and the concealer and foundation together covers them well. This product is well worth the money.

Date of experience: June 25, 2025
Virginia
1 review
0 helpful votes
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Not happy customer
July 4, 2025

I placed an order and was not able to access my account. It took several tries before i was able to cancel a double subscription and I still cannot get into my account

Date of experience: June 24, 2025
Virginia
1 review
0 helpful votes
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Crème Power lift
June 24, 2025

Je commence seulement à l'utiliser mais je crois que je vais adorer ce produit. Le pot est magnifique et la spatule aimantée est très utile, Belle présentation et très bel emballage. Merci!

Date of experience: June 13, 2025
Virginia
1 review
0 helpful votes
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So easy to manage your auto ship!
June 23, 2025

I appreciate how easy it is to manage your AutoShip and the options you provide. This is definitely one of the best subscription based companies on the market when it comes to beauty products. Easy and hassle free.

Date of experience: June 13, 2025
Virginia
1 review
0 helpful votes
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Order not showing
June 23, 2025

Order# ******* I received an email confirmation of my order but it's not showing it was placed. Please advise on the status.

Date of experience: June 13, 2025
Virginia
1 review
0 helpful votes
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Outstanding service
June 22, 2025

Very informative catering to figuring out what is best for my individual skin care needs and also selecting my ideal color match.

Date of experience: June 12, 2025
Minnesota
1 review
0 helpful votes
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Scammers ride again
June 22, 2025

The first time I never received the product. Now, this time they set me up for auto. Ship and I intentionally chose the more expensive route so I wouldn't be put on auto ship but these scammers. That's how they get you and then they use your credit card and they bill you for this whole extravagant amount. Well this time I took my credit card off of their file. I intentionally went back into their system and erased it. And that's the only reason why I use their little funky discount. In in addition to it I bet you I don't get this one either.We shall see. I'll let you know i'm on my other review

Date of experience: June 12, 2025
Canada
1 review
0 helpful votes
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Bad website
June 22, 2025

Very hard to navigate, all you see is subscribe, subscribe, subscribe. Well I don't need makeup every three months and this is very frustrating.

Date of experience: June 11, 2025
California
1 review
0 helpful votes
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Great experience
June 21, 2025

The website is easy enough to maneuver around in. The best thing for me was my gift code covered my items I ordered and the shipping.

Date of experience: June 10, 2025
Canada
1 review
0 helpful votes
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Good coverage but arrived damaged
June 19, 2025

Coverage is great, but 2 items were broken upon delivery. The little spoon attached to the smoothing cream arrived broken and the green color corrector bottles pump and nozzle is broken. I have been needing to use the end of make up brushes to pull out product and that lowers the quality and desire to continue with an expensive product line that does doesn't have proper function.

Date of experience: June 5, 2025
New Jersey
1 review
0 helpful votes
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Base perfecta
June 18, 2025

Me encantó la experiencia de probar sus productos 👏👏👏👏👏👏👏👏👏👏👏 las chicas muy amable la base absorbe rápido me encantó espero me vuelvan a invitar

Date of experience: June 8, 2025
Ohio
1 review
0 helpful votes
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This was not a birthday bogo
June 18, 2025

Why am I not getting two foundations? I received an email indicating that I qualify for a birthday, buy one get one free foundation.

Date of experience: June 7, 2025
Canada
1 review
0 helpful votes
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All the products
June 17, 2025

I'm so happy and satisfied that I'm using this products 100% recommend for all the clients! No issue and good quality especially the foundation.

Date of experience: June 7, 2025