Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Your No Filters Primer feels like luxury for my face - like liquid satin.
And your packaging!… very classy
I'm a believer.
I needed assistance 2x
One to change email address and the other for ordering help using promo code
Both times response was immediate and issues solved
This is the second time this company has sent me items I didn't order and claim it's autoreplenishment when my account shows nothing! They charged me $199 the first time, promised a gift certificate I couldn't use and NOW…. Another order I did not place for $137.
Their customer service is so automated you can't talk to a person. I can't delete my credit card. I'm extremely upset and disgusted!
They get it right every time! I started with the skin care and now include their make up! They make it easy to order and the perks with every order and box is so worth it!
It is bothersome and annoying to be prompted to SUBSCRIBE every time you look at products or try to check out. I won't be ordering again. The tax is also outrageous.
I ordered the blurring product because of the videos online but when I tried it, it didn't do much but mattify my skin. I have to say that the company did right by me though. I received a refund for the product plus they gave me a credit to use for a future purchase. Which I used for an eyeshadow quad and I was very pleased with the pigmentation for the product.
So far I have loved everything I've ordered. Black card mascara, foundation especially! They always send a free full size gift to try.
This mascara rocks! Lengthening & separates with bold black color. Gives eyes a totally different look.
I have not worn foundation in over 25 years! This foundation has changed everything! My look, my confidence my attitude. So happy I was able to make this purchase!
Thank you for the BOGO offer for Birthday savings, wish it was for more items. (this is the reason for only 4 stars) love your face creams!
I am so hooked on this product line. I don't use all of the products but the ones that I do (plumper, mascara) are my highlight of each morning. They feel like my skin is silk.
I tried 5 times to order one lipstick. The newest promo kept popping up and blocked my attempts! Almost gave up but after the 5th attempt it worked.
It is egregiously inappropriate to send intentional, misleading information.
Your promise of a 20% discount on a purchase while providing a code that is invalid is unacceptable.
Furthermore, it does not help to send another discount to be used on future orders when you should be adjusting the one in which the discount was promised
I had a little trouble navigating through the site but figured it out. I found it very informed and interesting. Definitely got my attention thus placing an order. Excited to receive my product. Expecting to have good results. I do wish it didn't take so long to receive my products. Could be up to 10 days it said.
I don't know, but I've tried a couple of things from them and they both suck! The customer service is horrible trying to get a refund.
This was frustrating! I really love this tanning product and was hoping that the Birthday order would gift me with a free bottle as promised.
Il Makiage products are amazing. I started with the foundation and now use multiple products from this company. I am more than pleased. I have had lots of comments on how great my skin looks. The foundation is flawless. The primer, moisturizer, camo for redness... all of it works amazingly.
Didn't cover my wrinkles and wiped off. Never dried after all day. Do I need to put a foundation over it?
Just ordered 2 Icon mascaras, and was totally impressed with the speed and simplicity of the process!
I like the face scrub. But i only wanted to buy another one, because i was given $10 off. When i put in the coupon number, it says it is not approved.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

