Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Il Makiage

Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Il Makiage?
grey stargrey stargrey stargrey stargrey star

Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Beth W.
Unfollow Beth W.
Share Review
Report Review

Liquid Satin
July 23, 2025

Your No Filters Primer feels like luxury for my face - like liquid satin.
And your packaging!… very classy
I'm a believer.

Date of experience: July 12, 2025
Michigan
1 review
0 helpful votes
Follow Carol R.
Unfollow Carol R.
Share Review
Report Review

Ordering trouble
July 21, 2025

I needed assistance 2x
One to change email address and the other for ordering help using promo code
Both times response was immediate and issues solved

Date of experience: July 9, 2025
New York
1 review
0 helpful votes
Follow Barbara B.
Unfollow Barbara B.
Share Review
Report Review

This is the second time this company has sent me items I didn't order and claim it's autoreplenishment when my account shows nothing! They charged me $199 the first time, promised a gift certificate I couldn't use and NOW…. Another order I did not place for $137.
Their customer service is so automated you can't talk to a person. I can't delete my credit card. I'm extremely upset and disgusted!

Date of experience: July 10, 2025
California
1 review
0 helpful votes
Follow Melissa E.
Unfollow Melissa E.
Share Review
Report Review

Love this brand!
July 19, 2025

They get it right every time! I started with the skin care and now include their make up! They make it easy to order and the perks with every order and box is so worth it!

Date of experience: July 8, 2025
Minnesota
1 review
0 helpful votes
Follow Patricia F.
Unfollow Patricia F.
Share Review
Report Review

Subscribe issue
July 17, 2025

It is bothersome and annoying to be prompted to SUBSCRIBE every time you look at products or try to check out. I won't be ordering again. The tax is also outrageous.

Date of experience: July 7, 2025
Florida
1 review
0 helpful votes
Follow Kristen T.
Unfollow Kristen T.
Share Review
Report Review

Unfortunately not what I expected
July 15, 2025

I ordered the blurring product because of the videos online but when I tried it, it didn't do much but mattify my skin. I have to say that the company did right by me though. I received a refund for the product plus they gave me a credit to use for a future purchase. Which I used for an eyeshadow quad and I was very pleased with the pigmentation for the product.

Date of experience: July 5, 2025
Illinois
1 review
0 helpful votes
Follow Pamela T.
Unfollow Pamela T.
Share Review
Report Review

Love this stuff!
July 14, 2025

So far I have loved everything I've ordered. Black card mascara, foundation especially! They always send a free full size gift to try.

Date of experience: July 1, 2025
Iowa
1 review
0 helpful votes
Follow SonDee G.
Unfollow SonDee G.
Share Review
Report Review

SonDee Geiger
July 14, 2025

This mascara rocks! Lengthening & separates with bold black color. Gives eyes a totally different look.

Date of experience: July 3, 2025
Arizona
1 review
0 helpful votes
Follow Stacy R.
Unfollow Stacy R.
Share Review
Report Review

Happy I Purchased
July 13, 2025

I have not worn foundation in over 25 years! This foundation has changed everything! My look, my confidence my attitude. So happy I was able to make this purchase!

Date of experience: July 2, 2025
North Dakota
1 review
0 helpful votes
Follow Lori T.
Unfollow Lori T.
Share Review
Report Review

Birthday Thanks
July 12, 2025

Thank you for the BOGO offer for Birthday savings, wish it was for more items. (this is the reason for only 4 stars) love your face creams!

Date of experience: July 2, 2025
Illinois
1 review
0 helpful votes
Follow Tannis A.
Unfollow Tannis A.
Share Review
Report Review

Simply fabulous
July 12, 2025

I am so hooked on this product line. I don't use all of the products but the ones that I do (plumper, mascara) are my highlight of each morning. They feel like my skin is silk.

Date of experience: July 2, 2025
North Carolina
1 review
0 helpful votes
Follow Jane R.
Unfollow Jane R.
Share Review
Report Review

Difficult website
July 11, 2025

I tried 5 times to order one lipstick. The newest promo kept popping up and blocked my attempts! Almost gave up but after the 5th attempt it worked.

Date of experience: July 1, 2025
Georgia
1 review
0 helpful votes
Follow Kerry D.
Unfollow Kerry D.
Share Review
Report Review

Misinformation
July 11, 2025

It is egregiously inappropriate to send intentional, misleading information.
Your promise of a 20% discount on a purchase while providing a code that is invalid is unacceptable.
Furthermore, it does not help to send another discount to be used on future orders when you should be adjusting the one in which the discount was promised

Date of experience: July 1, 2025
West Virginia
1 review
0 helpful votes
Follow Jan B.
Unfollow Jan B.
Share Review
Report Review

My Thoughts
July 10, 2025

I had a little trouble navigating through the site but figured it out. I found it very informed and interesting. Definitely got my attention thus placing an order. Excited to receive my product. Expecting to have good results. I do wish it didn't take so long to receive my products. Could be up to 10 days it said.

Date of experience: June 24, 2025
Colorado
1 review
0 helpful votes
Follow Deana L.
Unfollow Deana L.
Share Review
Report Review

I don't know, but I've tried a couple of things from them and they both suck! The customer service is horrible trying to get a refund.

Date of experience: April 9, 2025
California
1 review
0 helpful votes
Follow Patricia S.
Unfollow Patricia S.
Share Review
Report Review

This was frustrating! I really love this tanning product and was hoping that the Birthday order would gift me with a free bottle as promised.

Date of experience: June 29, 2025
Michigan
1 review
0 helpful votes
Follow Mary S.
Unfollow Mary S.
Share Review
Report Review

Makes aging skin look younger
July 8, 2025

Il Makiage products are amazing. I started with the foundation and now use multiple products from this company. I am more than pleased. I have had lots of comments on how great my skin looks. The foundation is flawless. The primer, moisturizer, camo for redness... all of it works amazingly.

Date of experience: June 28, 2025
Texas
1 review
0 helpful votes
Follow Nancy K.
Unfollow Nancy K.
Share Review
Report Review

Didn't work.
July 8, 2025

Didn't cover my wrinkles and wiped off. Never dried after all day. Do I need to put a foundation over it?

Date of experience: June 27, 2025
Canada
1 review
0 helpful votes
Follow Anna M.
Unfollow Anna M.
Share Review
Report Review

Ordering online is VERY slick!
July 7, 2025

Just ordered 2 Icon mascaras, and was totally impressed with the speed and simplicity of the process!

Date of experience: June 27, 2025
California
1 review
0 helpful votes
Follow Robbin P.
Unfollow Robbin P.
Share Review
Report Review

Not able to use my $10 discount
July 7, 2025

I like the face scrub. But i only wanted to buy another one, because i was given $10 off. When i put in the coupon number, it says it is not approved.

Date of experience: June 27, 2025