Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've never been disappointed with any product and they have the best customer service department of any place I've ever shopped.
Power Lift absolutely works! I used it a while ago and I switched to a very expensive Korean skin care company, wink wink. After two months, I'm back because the other company 's product didn't do what power lift does. It tightens up my face and reduces the appearance of wrinkles around my mouth. I will never be without this product again!
The Il Makiage foundation is the one and only for me now! Not only did the color match work perfectly, but the foundation goes on flawlessly and lasts all day! And it looks very natural.
I've never used this product. It seems like a great deal to get discounts by subscription. Can cancel anytime
I don't like that it automatically selects a subscription. Now I do t know how to cancel it. I don't know if I will like the product.
Easy to order. Been using the concealer and foundation for quite a while. Always satisfied, never had a problem!
I received email states that Last chance for Birthday Buy One Get One Free! I placed order today but I didn't receive any free gift.
I have been purchasing through the years many products from this company. They have great products that do what they say, great customer service and much more. Great company
I dropped my makeup and broke the bottle. Instead of going to Walmart and getting a cheaper brand until my next delivery in September I went ahead and ordered from Il Makiage. That's how much I like it.
They do everything they can to trap you into subscribing to a product. It's hard to negotiate check out without accidentally subscribing. I made that mistake once, called them and t hey refused a refund. Good product but hate the ploy to make you subscribe.
My experience with this company has been very positive. They are quick to respond to emails and questions related to orders placed. Their team of professionals have shown that they care about me as a customer and I feel valued.
This is the only Pore Primer that works. I'm 74 yrs old, I've tried many thru the years. This is the best!
I loved having the auto replenish but I changed credit cards and did not update my account. So, I went and bought the expensive formula. OMG, can't compare to Il Makiage. Missed the glowing look and coverage without looking heavy or matted.
I really liked IL Makeup because it covers my entire skin, giving it a natural, youthful color. I highly recommend it.
Every product I try/use of theirs is amazing!…Their Power Redo Wrinkle Fix is my daily go-to fave!
This company is very quick with their orders and the customer service team is awesome. They have very good and timely communication to address any concerns or requests.
I ordered the wrong color and I contacted the team and they were so very helpful and helped me get the correct color and was just so very kind.
Emailed customer service with questions regarding return and the staff was very helpful and got back to me with quick responses. Also ended up getting a coupon/promotion code for my next purchase. Would recommend auto shipping if you find a product you love!
The rate with the company is excellent. However the packaging not so great. My package/box was opened. :(
I have been a customer of Il makiage since 2020 and I love their products. They provide excellent quality, quantity, and are very generous with their free gifts. Love opening my order every time!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

