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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Some one needs to call me. *******834. Did not recieve what I ordered and this, website is not helpful.
This is my second purchase of the foundation. I don't wear make up very often so it lasts me a long time but the make up is lightweight, full coverage and the perfect match. I am very pleased with the e-gift discount as well.
I wanted to auto subscribe for my regular order. I was charged the one time order and then when I auto subscribed I was also charged for the whole year. Then I apparently ordered something else that I did not want to auto subscribe to... The website is completely confusing and as a result I want to cancel all orders I made on 7/30/2025. I will never order from this site again - it appears to be a total scam.
Order has not moved for 3 days. USPS awaiting arrival for 3 business days now. Ordered late on the 24th. Label created on the 25th. Arrived ACI on the 27th and no movement since... Texas to Oklahoma shouldn't take that long...
I have several age spots, this product has great coverage. I let it dry a bit them apply a little more if I need to.
Your platform to add items to online shopping cart to boost sales is a deceptive trick that led to unintentional purchase. I suggest that you prioritize your customers' best interest.
I started using IL Makiage on a whim after seeing a few social media posts. As a woman living with vitiligo, I'm extremely mindful of what I apply to my face—so I'll admit, I was a bit skeptical at first. But once the product arrived (I WOKE UP LIKE THIS - 175), I was both surprised and impressed by the coverage! It matched my skin beautifully and felt light, not heavy or cakey. I also purchased the concealer (shade 13), and it worked wonders on the dark areas under my eyes. It was a no-brainer to jump on the bandwagon and subscribe. So far, I'm very happy with the product and hope this subscription continues to deliver!
It was great, I love this make-up, have used it for a few years now, is the best I have gotten so far.
I placed an order and then more items appear to get with discount. If I wanted them I would have ordered them. I hit the wrong button and now have an add on I don't want. Now I have to contact customer service. Headache!
I emailed this company right after my purchase in order to cancel it because they added a product i did not asked for, and no response AT ALL!
Great, always great experience, from start to end, easy to order and always on time. The quality of the product is outstanding.
I received 15% discount for a review but when it came down to pay, it didn't give me a.option to put in the code. So I'd didn't get my discount. Not the first time.
I wanted to make adjustments to my order subscription (didn't use much this summer) and explore a new foundation color (too light for my preference). The process is so easy- everything at my fingertips- and well organized. Because of previous trials, I lucked up on an eyeliner I tried for a great discount- and this eyeliner is PERFECT! I'm confident I'll find a better color foundation with the online tutorial.
I have used 3 different products from IL.
2 facial firming and makeup spray finish. Every one of these I've recorded and love the quality. Their customer service is on point, any issues are handled quickly. I had one spray pump not work and they replaced no questions asked. Thank you IL for putting out many fantastic quality products.
There are a couple of products I'd like to try, but I have children in my home and don't want the F word on my makeup products on the counter.
I really don't like to wash my face with anything else, but you're not supposed to use it everyday. This brand has excellent products
The site is super easy to use. Once you take the survey to find the perfect product match, you add your your bag. You have option to subscribe or do one time purchase. This is my second purchase from them and will be doing it again. Great products for a great price. Definitely get you pay for.
I am 50 years old I found il makiage 2 years ago. It is really the best moisturizer I've ever encountered. It doesn't make my face break out. It makes my face smooth. My foundation and makeup goes on so amazing over this moisturizer. Not to mention that there foundation is probably the easiest foundation to put on and it matches exactly when you take the test. I only wish I could go to a store to get this product, but I'm fine with ordering online because it really is The best brand I think I've ever used.
A product was purchased that did not want! I can't cancel this product on your site and it looks like your company is trying to have me subscribe! I want my $42 BACK! I WILL CANCEL MY CARD!
I was selected to be a product tester on this foundation and I fell in love. I have never had a more perfect shade match with any foundation than the one Il Makiage chose for me based on my quiz results. I love the coverage as well
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

