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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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New Mexico
1 review
0 helpful votes
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Over charged
March 17, 2024

When I did my purchase it offered me 20% off but little did I know it was another charge they where gonna do to my account.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 7, 2024
Illinois
1 review
0 helpful votes
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Excited!
March 7, 2024

I can't wait to try these products. I love that the site has videos reviewing the actual products I real time. I do believe that they have my email address about 100x because they asked for with each product quiz… that was annoying. Can't wait for the products to arrive. Hope they arrive quickly!

Date of experience: March 7, 2024
California
1 review
0 helpful votes
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Great information
March 7, 2024

My experience with II Makiage was very informative and I am looking forward to receiving my product.
The questions were very easy and helpful to describe my skincare issues. I have previously ordered and have been using the foundation and all I can say is that it is amazing. You just have to try it.

Date of experience: March 7, 2024
Georgia
1 review
0 helpful votes
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Returns are so easy with this company! Products are great. Unfortunately the last product I ordered just wasn't working out for me. But I have already ordered a different item from them and their website is so easy to use.

Date of experience: March 7, 2024
Georgia
1 review
0 helpful votes
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Great product
March 7, 2024

I love my foundation and concealer. I ran out and had to use my old brand Estée Lauder. I put it on and oh my the difference!

Date of experience: March 7, 2024
Nevada
1 review
0 helpful votes
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Super concealer
March 7, 2024

I love the concealer. Not sticky and not cakey. I'm using no.8 which is perfect for my skin. This is my 3rd one so far.

Date of experience: March 7, 2024
Virginia
1 review
0 helpful votes
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Shipping
March 17, 2024

I'm very excited to try the new product. Shipping is 3 to 10 days, that's a big gap in time, where is this coming from? I didn't see an option to expedite shipping.

Date of experience: March 7, 2024
California
1 review
0 helpful votes
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I order from II, very good experience but just couldn't find the shade. But customer service is great, they help me to return and but honestly love the customer service support.

Date of experience: March 6, 2024
Nevada
1 review
0 helpful votes
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Gift code was easy to use
March 7, 2024

Ordering was very easy and seamless. I applied my e gift code and paid nothing! All the products looked great, so I just impulse bought Diamonds highlighter blush, which is a shimmery pink color. Figured I could use it on both cheeks and eyes.

Date of experience: March 6, 2024
California
2 reviews
0 helpful votes
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Confused as heck!
March 17, 2024

I finally decided to try the foundation today. I ordered the "try first" for however many days. Then I scrolled down and saw something that said claim 20% off. Ok, so I clicked it and suddenly I ordered something else! 😲 I don't even know what this is! Smh Now I have to probably go thru it, to get my money back. 😒 Beware!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 6, 2024
New Mexico
1 review
0 helpful votes
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Customer service
March 7, 2024

I was unhappy with a purchase I received an email with a discount to try other products. It made me feel like I mattered.

Date of experience: March 6, 2024
New York
1 review
0 helpful votes
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Don't order
March 17, 2024

They're emails are misleading. They say free and that you are charged! Won't refund

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 6, 2024
Michigan
1 review
0 helpful votes
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IL Makiage
March 7, 2024

Was very skeptical to try a new brand of makeup. I answered a few questions and it was easy to get my perfect shade. Can't wait to try my new makeup! Thank You IL Makiage!

Date of experience: March 6, 2024
California
1 review
0 helpful votes
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Cakey and emphasizes lines
March 17, 2024

The color was a decent match, but the foundation was awful. It's incredibly cakey looking on my face, and it emphasizes the lines in my forehead. It's not something I would ever put on again.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 6, 2024
Louisiana
1 review
0 helpful votes
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I love it!
March 7, 2024

Great coverage and long wear. Customer service answered my questions within 24 hrs and they picked the exact shade foundation I needed the first try.

Date of experience: March 6, 2024
California
1 review
0 helpful votes
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…..
March 16, 2024

Acabo de ordenar este producto pero supuestamente primero pruebas antes de pagar el producto. Al parecer solo pagas el envío, pero al dar mi información se cobraron toda la cantidad! Deberías de tener honestidad es este tipo de anuncios!

Date of experience: March 6, 2024
Texas
1 review
0 helpful votes
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Easy
March 6, 2024

The system made easy to purchase without any issues

Date of experience: March 6, 2024
Arkansas
1 review
0 helpful votes
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Charged full price
March 16, 2024

I was charged the full price for a trial. I was trying to give this company a chance and do the lil trial. These folks have charged me twice for the trial and the full membership cussing my account to go into the negative. Im sooooo bummed

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 6, 2024
Kansas
1 review
0 helpful votes
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LOVE THIS BRAND!
March 6, 2024

I love the testing to ensure that you are getting exactly what suits your skin tone and issues. I love the variety of products as well. And honestly, I also enjoy the girly comments and statements as you test take etc.

Date of experience: March 6, 2024
Connecticut
1 review
0 helpful votes
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Experience
March 6, 2024

My experience was fine. Not too many ads which was great.

Date of experience: March 6, 2024