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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Ordering is so easy. They have been able to find my perfect shade for foundation, just using their questionnaire. I love that they recommend products for you. It makes it a lot easier to shop. I highly recommend their products.
I ordered mascara then I got text if I order anything else I will get 20% off so I I thought I will get the eyeshadow but then they did not give me that 20% off they give it to me for $42 which the rock price is 39 $and now I'm stuck with it, I can't return it.
I always had a problem matching my skin tone. Tried their colour quiz and bought one but found it a bit grayish so they exchanged and sent me the colour which is like a second skin colour for me and long lasting as well. Very happy with the purchase. Just a bit pricey for me.
Thank you so much! I truly appreciate it. The way you all take care of your customers is exactly why your business will thrive long-term. The products are already amazing, and on top of that, your customer service is exceptional — that's a winning combination! Big shout-out to the marketing and business team for doing things the right way.
I answered a satisfaction survey. Because of that i received a $50 coupon to use on a new sale.
I did and it showed that i was paying $1.15 but unfortunately I was charged $82.
This is outrageous and a true scam!
I just viewed an ad for Il Makiage eye brightened which was the most entertaining I've ever seen! The eye brightened. A dramatization of a dame in New York brightening her eyes after a hard day smoking and drinking! So imaginative!
I have been using IL Makiage products, both skin care and make up, for almost a year now and love all of them. I have taken advantage of the Auto Replenishments feature and have been very pleased with the process.
I am ordering one item and your site did not allow me to SKIP the items I do not want! I tried to remove them but your site is not allowing me to do so. I would like to remove the items I DO NOT WANT! HELP. Your site was not helpful in allowing me to do so. If you can't fix. I will never order from you again and will share my experience with others who use your product.
I didn't know what to expect when I came to the site. I was curious if it could be right for me, as I had stopped wearing liquid foundation. I took the quiz and was surprised by its thoroughness. I trusted the results and immediately added the recommendations to my cart.
Il Makiage has a product for every one of your beauty needs. Too red? Got it. Large pores? Wrinkles? Got it. Just the right foundation? Color? They got you covered! Il Makiage is one stop shopping for the BEST products at great prices. You'll be hooked... and you and your skin will look their best.
I am happy with the quality and the color choice and the value of the makeup and skincare products that are available at IL Makiage. I am especially impressed with he foundation I bought called After Party Foundation and the lip gloss Power Play.
I am absolutely impressed with the Il Makiage foundation! The texture is incredibly smooth and feels so light on the skin, yet it still gives amazing full coverage. It blends effortlessly and lasts all day without looking heavy or cakey.
Their customer service is also top-notch — very responsive, professional, and genuinely helpful. Overall, a fantastic product and a great experience. Highly recommend!
I love Il Makiage's 'Woke up like this' foundation, it's the best natural looking make up I've ever used. It's coverage is phenomenal and it gives me a smooth, clear natural look
1) I could not find the "Promo Code" area
2) I wanted to remove/delete an item, but could not
3) I wanted to use my $100 promo code, but the site went straight to my checkout and now I have asked for the $100 to be refunded back to my Credit Card.
4) the 3 stars is generous of me, I did not have a good online experience ordering from here and not getting to use my promo code, then my card was quickly charged.
I recently purchased Woke up like this foundation, F*ck i'm flawless concealer and primer. They really are the best products. Take the quiz, you won't regret it! The primer makes your skin feel like silk, your makeup goes on flawlessly over it. I've also purchased two lipsticks and they have amazing coverage. If you subscribe the discounts are great. I just repurchased the foundation i'm such a huge fan.
It was easy to order what I wanted to try and the shade match tool is slick. Curious to see if the products live up to all the hype!
I have tried multiple prices inc power Camo, foundation, concealer, blush, bronzer. All go on so softly but provide excellent, almost effortless coverage.
The subscription service will never be useful to me and the number of emails is ridiculous and annoying. It would be wonderful if you could make positive, creative changes in these areas.
Thank you Makiage.
I have dark under eyes, and add to that, eczema. Not only does this product works well with brightening my under eyes, but it's the only product that does not trigger my eczema. I have gone through so many products and this does the job well beyond my expectation.
Over my life I have mainly just used mascara however as I age I am finding I like to put a little light foundation on to smooth out my skin appearance. The foundations are light and not visible but gently smooth. Love the product! Expensive but worth it.
Applying these beauty aids to my face, not only feels smooth and soft, gives me the confidence that I am beautiful inside and out.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.
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