On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iFixit Reviews Summary
The company's reputation reflects a mix of strengths and weaknesses. Customers frequently praise the quality of replacement parts and tools, highlighting the effectiveness of repair guides and the eco-friendly approach to packaging. However, there are significant concerns regarding customer service, particularly related to shipping issues, inadequate support, and challenges with returns. Some users have experienced problems with product quality, including receiving used or faulty components. Overall, while the company empowers customers with DIY repair options, it faces criticism for inconsistent service and product reliability, suggesting a need for improvement in these areas.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered a battery and it came all expanded, I called up customer support and they wanted some pictures or a video of the problem then they sent out the replacement and it was here in 2 days! The replacement works amazing and I will definitely do business with these guys again!
Customer service helped me pick the correct battery for my Mac Book Pro 15 inch. Battery arrived with the correct tools to remove and replace. Went online to watch the video and all went perfectly. Great job for ifixit.com
I bought a replacement part for the Pro Tech Toolkit before I read that the kit has a lifetime warranty for broken components. As soon as I called about it they refunded my order.
Our friends daughter shattered the screen of her hand-me-down iPhone 6s. I ordered the part, walked through the clearly laid out steps, and in less than an hour had her screen replaced. Was able to save them some money and learned something in the process!
Part shipped to rural Alaska quickly AND cheaply. Good quality part and after a quick install my GoPro 3+'s screen works again. Willing look for future parts for projects here.
I've now used them two times for Apple replacement parts and both times it was a very great experience. Great documentation and guides.
Ifixit is a great source of information, instructions, and parts. Always start there for any computer repairs!
Ifixit contacted me and rectified the situation immediately. They sent out a replacement product at no cost to me. I sent back the defective item and it was a success. I never doubted ifixit and they pulled through to remain a positive, trustworthy company. You cannot go wrong with ifixit products and customer service.
Received the product and upon installation I noticed that periodically lines appear in the screen and the screen does not adjust to light or dark ambiance changes.
Fantastic as always! Ive been using ifixit for almost a decade now and they always have top-notch guides and parts, which come in a beautiful package as well!
Ive used iFixit for several battery replacements, and they always go really easy due to iFixits quality and informative information provided. They also have Great quality products.
I ordered and received a new battery for my MacBook Pro 13" laptop. Battery level was at 60% and it's being fully charged now. Installation was easy by watching video/online guide Having the tools come with the kit was handy.
I did a tear down and replacement of the daughter Board of my Nexus 7 2nd. Generation everything went very well "thanks to iFixit instructions".
I purchased the daughter board from iFixit, because I felt that would be the most reliable place to purchase parts from. It's hard to find New Daughter boards for Nexus 7.
My Nexus 7 working well. "Thank You ifixit"
I'm writing this 3 weeks after I made the order and they still haven't responded to the multiple emails to *******@ifixit.com.
I emailed and asked them to cancel my order because my client went elsewhere after I couldn't get the part soon enough. I told him a week max and they shipped it a little over a week after I ordered it. They still haven't responded to my emails.
While I have made many orders with them I am looking for a better supplier now. This just doesn't work.
I ordered iPhone 6s plus display assembly with 3D touch and tools required to fix it. I feel that the assembly is overpriced compared to some other panels available in the market. The repair went well on my side and I double checked all the connections. However, the 3D touch feature does not work as well as it used to with the genuine display assembly. 3D touch is getting triggered even if I normally touch the display and it doesn't work sometimes when I force touch very hard.
I ordered the replacement charging port for a friend's iPhone 5s that would not charge. The parts were exactly as described and the instructions provided on the website were exceptionally detailed.
I have purchased parts, tools and used the guides to repair two iPhones and a Wii. In all cases the parts were high quality and the guides assisted every step of the way. I highly recommend this site for your repairs.
I have generation 1 20GB (upgraded to 500 GB) PS3. About four years ago I got the yellow light of death and sent my PS3 into Sony to get fixed. $150 dollars later and a wiped hard drive, my PS3 was working again. I was happy to have it working again because it's backwards compatible with PS2 and PS1 games, but very sad that I lost all my game data. Well about 2 weeks ago, I got the yellow light of death again. I'm not going to lie, I was very sad. I stumbled upon a fix on Youtube from ifixit.com. I was skeptical, but decided to give it a try. With shipping, it was only $35 dollars and if I could keep my game data it would totally be worth it! The ifixit guide was very detailed and easy to follow and I am thrilled to report my PS3 is now working again! I am very pleased and will recommend this to my friends who have similar problems with their PS3's. Thank you ifixit!
It was a great experience overall. IFixit gives you all the tools to make your replacement as easy as possible.
I am impressed by the quality of the toolbox and the 64 bits. Highly recommended to everybody opening their preferred gadgets
From the business
iFixit is a global community of people helping each other repair things. Let's fix the world, one device at a time. Troubleshoot with experts in the Answers forum? And build your own how-to guides to share with the world. Fix your Apple and Android devi...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account