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iFixit

2.5

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iFixit Reviews Summary

The company's reputation reflects a mix of strengths and weaknesses. Customers frequently praise the quality of replacement parts and tools, highlighting the effectiveness of repair guides and the eco-friendly approach to packaging. However, there are significant concerns regarding customer service, particularly related to shipping issues, inadequate support, and challenges with returns. Some users have experienced problems with product quality, including receiving used or faulty components. Overall, while the company empowers customers with DIY repair options, it faces criticism for inconsistent service and product reliability, suggesting a need for improvement in these areas.

This summary is generated by AI, based on text from customer reviews

service
44
value
50
shipping
48
returns
23
quality
47
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Massachusetts
1 review
0 helpful votes
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Ordered multiple sets of tools from these guys all great quality fast shipping A+, Had an issue with the shipping carrier I notified the ifix it and they took care of the issue the same day.

Date of experience: August 23, 2018
Vermont
1 review
1 helpful vote
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Making grandpa proud
August 22, 2018

Fix it up, wear it out, make it do, or do without.

The old axiom gets a workout with teenagers and technology.

Date of experience: August 22, 2018
California
1 review
1 helpful vote
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The mic went out on my iPad mini 2 a couple years ago and the replacement from ifixit worked like a charm. It showed up fast and was relatively easy to install while I was replacing the screen (digitizer) since the original had developed phantom touches.

Date of experience: August 22, 2018
California
1 review
0 helpful votes
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I followed the very detailed instructions and the "difficult" battery replacement went very well. Everything seemed fine until I tried using my laptop in my lap. Then I found that it repeated crashed when I moved my wrist on top of it! Looking at it more closely revealed the battery connector was missing some solder on some wires! I soldered them down and now it seems to be working fine. (You can see in the photo that 2 wires don't look soldered at all.)

Date of experience: August 21, 2018
Michigan
1 review
0 helpful votes
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IFixit is outstanding
August 21, 2018

IFixit's web pages are excellent, and very easy to navigate. Content is very clear. IFixit's stock of tools is outstanding, and very varied. The quality is phenomenal. The shipping is very punctual. Customer service is very good.

Date of experience: August 21, 2018
Massachusetts
1 review
0 helpful votes
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Awesome kit and instructions! Came quick with everything I need and more. Super detailed instructions made an otherwise impossible task to replace the swollen battery very possible. That you iFixit! You saved my laptop.

Date of experience: August 15, 2018
Idaho
1 review
0 helpful votes
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Saved my iPhone 8
August 15, 2018

From ordering to quality of product, ifixit.com was effective and precise. Their repair guides are really the gem here. Quality of product is tens. I have used them since I had an iPhone 5.

Date of experience: August 15, 2018
Ohio
1 review
0 helpful votes
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I got a new screen for my iPhone and followed the instructions provided on the website. The whole job took about 30 minutes and was very simple. Upon completion the screen worked as expected and the new screen even came with a new earpiece speaker, which was great because my old one had water damage and I had to use speaker phone. The tool kit was high quality compared to Amazon toolkit. My only complaint was that it took 7 days to get my order.

Date of experience: August 14, 2018
South Carolina
2 reviews
1 helpful vote
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Saved My IPhone
August 10, 2018

I have a IPhone 5s, and recently the battery started to go. Didn't want to buy new phone or pay Apple's price to get a new battery. iFixit.com solved my problem! New battery shipped to me with fixer kit for under $35. Their site has great tutorials to walk you through the process also. I'm starting to look at some of my older tech with a new possibility!

Date of experience: August 10, 2018
California
1 review
0 helpful votes
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What a great service!
August 10, 2018

I'm a DIY kind of guy, and I love the detailed guides and intent behind iFixit. Bravo and thank you for your service!

Date of experience: August 9, 2018
New York
1 review
0 helpful votes
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Simple and it worked
August 3, 2018

I am not techy so this was a very nerve racking thought for me to repair my own iPhone. Great thing is the directions were great and phone was sussessfully repaired!

Date of experience: August 3, 2018
Louisiana
3 reviews
0 helpful votes
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Great Investment
August 2, 2018

I really know what to expect but when I got my tool kit it was more than what I expected and the website is organized and professional as well.

Date of experience: August 2, 2018
Canada
1 review
0 helpful votes
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Awesome addition
August 2, 2018

I have many small tool kits for various types of tech work, but this ifixit kit is the most comprehensive and complete set of tech tools I've seen. Highly recommend it and for the price you can go wrong.

Date of experience: August 1, 2018
Mississippi
1 review
0 helpful votes
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GREAT
August 1, 2018

Surprised to get our items in such a timely manner! We are not used to such fast service. I wish some other vendors would take note of how you do things!

Date of experience: July 31, 2018
Louisiana
1 review
1 helpful vote
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They have excellent repair guides that we use regularly, however ordering from them and their customer service are lacking. For instance, in an email, we were told that a shipment of cables would be sent out the following day and yet 5 days later the website shows that they have not even processed the order yet. Also, they just don't return phone calls nor answer emails.

Date of experience: July 30, 2018
Arizona
1 review
0 helpful votes
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Even the Apple Store won't touch an iPhone 4 because it's so old. No problem, I replaced my battery in about 10 minutes with a battery replacement kit from iFixit and instructions from their web site.

Date of experience: July 30, 2018
New York
1 review
0 helpful votes
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All went well and took as suggested 2 hours from start to finish. Loved the packaging of the part and the tools. I used the paper tray of the digitizer part to arrange all parts from disassembly. Drew squares with step numbers on the tray and put all pieces in order to facilitate reassembly.

Date of experience: July 24, 2018
New Caledonia
1 review
0 helpful votes
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Great Products
July 24, 2018

Got my order in a reasonable amount of seeing as I live in the south pacific. The tools look great and easy get to in there box. Glad I got these.

Date of experience: July 24, 2018
Pennsylvania
1 review
0 helpful votes
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The replacement battery arrived in two days, much quicker then expected. I would not hesitate purchasing product from ifixit, they are first rate.

Date of experience: July 17, 2018
Massachusetts
1 review
1 helpful vote
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Iphone repair
July 18, 2018

I have ordered two new iphone batteries and a new screen and digitizer. The parts were reasonably priced and arrived within a few days of ordering. Shipping and handling fees always seem like a tax. The repair and replacement materials on the site are excellent.

Date of experience: July 17, 2018

From the business

iFixit is a global community of people helping each other repair things. Let's fix the world, one device at a time. Troubleshoot with experts in the Answers forum? And build your own how-to guides to share with the world. Fix your Apple and Android devi...


ifixit.com
Founded in 2003
Bolingbrook, IL, United States
+40
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