Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation reflects a mix of strengths and weaknesses. Customers frequently praise the quality of replacement parts and tools, highlighting the effectiveness of repair guides and the eco-friendly approach to packaging. However, there are significant concerns regarding customer service, particularly related to shipping issues, inadequate support, and challenges with returns. Some users have experienced problems with product quality, including receiving used or faulty components. Overall, while the company empowers customers with DIY repair options, it faces criticism for inconsistent service and product reliability, suggesting a need for improvement in these areas.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordered multiple sets of tools from these guys all great quality fast shipping A+, Had an issue with the shipping carrier I notified the ifix it and they took care of the issue the same day.
Fix it up, wear it out, make it do, or do without.
The old axiom gets a workout with teenagers and technology.
The mic went out on my iPad mini 2 a couple years ago and the replacement from ifixit worked like a charm. It showed up fast and was relatively easy to install while I was replacing the screen (digitizer) since the original had developed phantom touches.
I followed the very detailed instructions and the "difficult" battery replacement went very well. Everything seemed fine until I tried using my laptop in my lap. Then I found that it repeated crashed when I moved my wrist on top of it! Looking at it more closely revealed the battery connector was missing some solder on some wires! I soldered them down and now it seems to be working fine. (You can see in the photo that 2 wires don't look soldered at all.)
IFixit's web pages are excellent, and very easy to navigate. Content is very clear. IFixit's stock of tools is outstanding, and very varied. The quality is phenomenal. The shipping is very punctual. Customer service is very good.
Awesome kit and instructions! Came quick with everything I need and more. Super detailed instructions made an otherwise impossible task to replace the swollen battery very possible. That you iFixit! You saved my laptop.
From ordering to quality of product, ifixit.com was effective and precise. Their repair guides are really the gem here. Quality of product is tens. I have used them since I had an iPhone 5.
I got a new screen for my iPhone and followed the instructions provided on the website. The whole job took about 30 minutes and was very simple. Upon completion the screen worked as expected and the new screen even came with a new earpiece speaker, which was great because my old one had water damage and I had to use speaker phone. The tool kit was high quality compared to Amazon toolkit. My only complaint was that it took 7 days to get my order.
I have a IPhone 5s, and recently the battery started to go. Didn't want to buy new phone or pay Apple's price to get a new battery. iFixit.com solved my problem! New battery shipped to me with fixer kit for under $35. Their site has great tutorials to walk you through the process also. I'm starting to look at some of my older tech with a new possibility!
I'm a DIY kind of guy, and I love the detailed guides and intent behind iFixit. Bravo and thank you for your service!
I am not techy so this was a very nerve racking thought for me to repair my own iPhone. Great thing is the directions were great and phone was sussessfully repaired!
I really know what to expect but when I got my tool kit it was more than what I expected and the website is organized and professional as well.
I have many small tool kits for various types of tech work, but this ifixit kit is the most comprehensive and complete set of tech tools I've seen. Highly recommend it and for the price you can go wrong.
Surprised to get our items in such a timely manner! We are not used to such fast service. I wish some other vendors would take note of how you do things!
They have excellent repair guides that we use regularly, however ordering from them and their customer service are lacking. For instance, in an email, we were told that a shipment of cables would be sent out the following day and yet 5 days later the website shows that they have not even processed the order yet. Also, they just don't return phone calls nor answer emails.
Even the Apple Store won't touch an iPhone 4 because it's so old. No problem, I replaced my battery in about 10 minutes with a battery replacement kit from iFixit and instructions from their web site.
All went well and took as suggested 2 hours from start to finish. Loved the packaging of the part and the tools. I used the paper tray of the digitizer part to arrange all parts from disassembly. Drew squares with step numbers on the tray and put all pieces in order to facilitate reassembly.
Got my order in a reasonable amount of seeing as I live in the south pacific. The tools look great and easy get to in there box. Glad I got these.
The replacement battery arrived in two days, much quicker then expected. I would not hesitate purchasing product from ifixit, they are first rate.
I have ordered two new iphone batteries and a new screen and digitizer. The parts were reasonably priced and arrived within a few days of ordering. Shipping and handling fees always seem like a tax. The repair and replacement materials on the site are excellent.
Answer: Their instructions cover each step in clear detail. All include photos and nearly all have video as well. Highly recommended!
Answer: Telephone number is (866) 613-4948.
Answer: I'm located the United States in Illinois and I ordered the products from the iFixit website iFixit.com
iFixit is a global community of people helping each other repair things. Let's fix the world, one device at a time. Troubleshoot with experts in the Answers forum? And build your own how-to guides to share with the world. Fix your Apple and Android devi...

