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iFixit

2.5

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iFixit Reviews Summary

The company's reputation reflects a mix of strengths and weaknesses. Customers frequently praise the quality of replacement parts and tools, highlighting the effectiveness of repair guides and the eco-friendly approach to packaging. However, there are significant concerns regarding customer service, particularly related to shipping issues, inadequate support, and challenges with returns. Some users have experienced problems with product quality, including receiving used or faulty components. Overall, while the company empowers customers with DIY repair options, it faces criticism for inconsistent service and product reliability, suggesting a need for improvement in these areas.

This summary is generated by AI, based on text from customer reviews

service
44
value
50
shipping
48
returns
23
quality
47
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Wyoming
1 review
0 helpful votes
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Excellent experience
October 22, 2018

Got the product quickly, and in a Well protected packaging. I am an entry level device repair tech and the part came in better packaging then our products, and the price is close to cost. They even supply needed tools. Excluding a static band for use while installing, but thats on the customer. Do your research. There is a 100 word requirement for this review. I feel like I don't need that many words and would like to go to bed now so I'm making sure I fill quota. 10/10 would recommend.

Date of experience: October 22, 2018
Germany
1 review
0 helpful votes
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I bought a front camera for my Samsung S8 and it was defective. Unfortunately I had already trashed the receipt so I cant return but when the tech tried to install it an error message kept coming up saying the part could not be recognized

Date of experience: October 16, 2018
California
1 review
0 helpful votes
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Everything up until i installed my screen was great, after closer inspection i noticed a white spot on my screen. I contacted them and they replied back with the option returning the screen and getting a new one, i replied by telling them that taking apart my iphone again would be a hassle and asked them if i can get just some type of reinbursement (even a partial one) and from that point on they just never gave me an answer back!

Date of experience: October 10, 2018
Texas
1 review
0 helpful votes
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I broke the fingerprint sensor cable when replacing my battery. Ordered replacement sensor. It is slightly too large and in trying to snug it in I cracked my back case.

Date of experience: October 6, 2018
Arizona
2 reviews
0 helpful votes
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The kit price was incredibly low for all the great tools and the battery it came with. I was able to use the guide on their website to successfully replace the battery in my Moto Z Force Droid. I couldn't pry up the back glass as shown in one step but I had planned for failure in that step and had already ordered replacement back glass, so I was able to get through it by breaking the glass. The kit arrived quickly, within about a week of ordering, and tracking communication was thorough. Excellent service.

Date of experience: October 1, 2018
Arizona
1 review
0 helpful votes
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Always awesome
October 1, 2018

Parts came professionally packaged, with no damage and no hassle. Will continue to buy from them. Pricing was very reasonable as well

Date of experience: October 1, 2018
California
1 review
0 helpful votes
Follow Naseem Y.
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I fix love you guys for the way you teach us how to do a lot of stuff. Your site becomes popular so please continue

Date of experience: September 28, 2018
Michigan
1 review
0 helpful votes
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Best tool kit ever!
September 28, 2018

I was tasked with purchasing a driver kit for my field team to use on the road for various technical installs. I bought the Mako Driver Kit-64 Precision Bit and you would have thought I hung the stars and the moon. They said its fantastic.

Date of experience: September 28, 2018
Texas
1 review
0 helpful votes
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I may have. Lots. A piece to my husband's iFixit kit. In a panic, I went to their website just hoping they sold some standalone tools so it could be replaced. I also kinda played the guessing game on which part it actually was. And was right! My husband was super stoked to have it back. I was really impressed with how quickly my order was received/shipped, though! Will definitely order again. But hopefully not for replacement parts I've lost. ;)

Date of experience: September 28, 2018
Texas
1 review
0 helpful votes
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Awesome Awesome
September 28, 2018

Just super Awesome ALLLLL Around. Shipping, pricing, parts, tools, videos to assist... Just an Amazing company, also very great to responding to emails! GREAT Up the Awesome Job iFixit... Yall ROCK!

Date of experience: September 27, 2018
New York
1 review
0 helpful votes
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The iOpener was super easy to use for softening the adhesive on my smart device, and it made the entire process of replacing the glass on the phone's back almost trivial. Though the videos say to run it for 30 seconds, and then again if you think it is needed, if your microwave is under 1000 watts, you should be good just running it the full minute in the first place. My microwave just couldn't heat the iOpener up enough in 30 seconds.

All the tools included were super useful as well!. One item that I ordered seperately was the halberd spudger, and I honestly think I probably wouldn't have been able to repair the phone so easily without having used the halberd spudger to bypass the adhesive.

Overall a fantastic purchase!

Date of experience: September 25, 2018
Australia
1 review
0 helpful votes
Follow Shyam B.
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I have so far, bought spares for my iphone 6s, macbook air, and have alaso indulged in the tool kit. I love the quality and very simple to follow repair processes.

Date of experience: September 25, 2018
Pennsylvania
1 review
0 helpful votes
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Iphone6 battery replacement
September 22, 2018

I tried to go through Apple Store, but was told they could not perform the battery replacement due to a faulty Bluetooth Module. Ordered battery replacement through iFixit.com and received battery and tools. Instructional videos were clear and I had the job done less than an hour. Very pleased with product and will order from this company again!

Date of experience: September 21, 2018
California
1 review
0 helpful votes
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I received the product so expediently, I was not expecting to get it so soon. I followed the guides to install a motherboard on my tablet and it now works fine. IFixit parts are reliable and work as good as the original part I feel like I can depend on them to keep up the quality of their products. Will definitely do business with them in the future and I recommend to anyone else that is interested in fixing phones or tablets without paying an arm and a leg at a store.

Date of experience: September 19, 2018
Ohio
1 review
0 helpful votes
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This latest purchase of an iPhone battery for a 5 is last of a long list of repair products and tools I've purchased from this vendor.
They're simply terrific; rate the degree of difficulty of repair and their video's are invaluable.
Simply one stop shopping for parts, accessories, insight/information to perform the desired repair.
Wouldn't go anywhere else for iPhone repair/replacement parts, service and education.

Date of experience: September 12, 2018
Texas
1 review
0 helpful votes
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Awesome instructions where clear and everything went smooth. I would highly recommend to anyone. The parts are of high quality too.

Date of experience: September 12, 2018
New Jersey
3 reviews
20 helpful votes
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Easy Adventure...!
August 29, 2018

IFixIt is great. Have an old iPhone 5 that I am re-purposing as an in car media player (no longer used for phone calls). The old unit needed a new battery (old one got swollen) and I always wanted to peer into an iPhone to see what made the magic tick. Since the price was so low for a new battery ($24.99) plus shipping and tax, I decided to simply say, "game on". The iFixIt kit came within a few days and the kit was complete. Add that to the videos on YouTube to guide you step by step, the adventure was well worth it. I did it end to end in under 20 minutes. The iPhone 5 is once again working like usual and the battery holds a charge. It was really interesting to do this and was amazed by what make the little device work. Absolutely no issues and the tools to open the case are included and worked flawlessly ready for another rebuild should the need arise.

Date of experience: August 29, 2018
Washington
1 review
1 helpful vote
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I have their toolset already but when their Nexus 6P battery finally is back in stock, I ordered it right away. It's hard to find a good 6P battery. I bought one from another vendor. It wouldn't last more than an hour. The battery from ifixit lasts 2 days!

Date of experience: August 28, 2018
Tunisia
1 review
0 helpful votes
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Received the order in time, step by step and repair went just awesome, but it didn't fix the problem for long, it lasted less than a day and now I am confused, don't know what to do

Date of experience: August 28, 2018
Washington
1 review
1 helpful vote
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I've been using ifixit for years and have always found a straightforward solution to my problem, quality parts, and quick shipping. They have saved me thousands of dollars in replacement computers and phones and helped us reduce waste.

Date of experience: August 27, 2018

From the business

iFixit is a global community of people helping each other repair things. Let's fix the world, one device at a time. Troubleshoot with experts in the Answers forum? And build your own how-to guides to share with the world. Fix your Apple and Android devi...


ifixit.com
Founded in 2003
Bolingbrook, IL, United States
+40
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