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iFixit Reviews Summary
The company's reputation reflects a mix of strengths and weaknesses. Customers frequently praise the quality of replacement parts and tools, highlighting the effectiveness of repair guides and the eco-friendly approach to packaging. However, there are significant concerns regarding customer service, particularly related to shipping issues, inadequate support, and challenges with returns. Some users have experienced problems with product quality, including receiving used or faulty components. Overall, while the company empowers customers with DIY repair options, it faces criticism for inconsistent service and product reliability, suggesting a need for improvement in these areas.
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Ordered Macbook Air Parts. Received them quickly and followed the provided instructions. No problems at all. Would definitely recommend, and order again.
Would be extremely helpful to know if Ifixit has done tests on number of charge discharge recharge cycles this battery can do. Apple OEM standard apparently is >1000. Cheap Li+ batteries on Amazon apparently only give 200.
I ordered a new internal part for my wii u. The ZR button stopped working so I simply followed instructions on this website and the button works like new! If I sent it in for Nintendo to fix it would have been 100$, but with this it was only about 9$. Very easy to follow and very affordable.
These guys just keep killing it!
From parts and tools to skills and know-how; toss in a bit of right-to-repair advocacy and you have iFixit. I'm satisfied and find their products well worth the money (provided that you can read and follow instructions).
If you're having a problem, I would recommend READING AND UNDERSTANDING THE INSTRUCTIONS. We both know they were there so just stop being difficult and read them. If you really have READ THE INSTRUCTIONS, then they will gladly help you out. Even if you haven't READ THE INSTRUCTIONS, they might make fun of you, but they will still help you out. Also, don't forget to RTFM.
Support these guys and your supporting a lot more than just a bunch of geeks. Farmers, moms and nerds all benefit from the work these folks are involved in. So, go find something to buy from them right now!
My package is being delayed because ifixit allowed me to enter a P. O. box for my address. In THIS part of the country, if a item is being sent via US Postal Service it MUST be addressed to a P. O. box because there is NO STREET DELIVERY of mail. But if it is being delivered via UPS it MUST go to a street address. Businesses need to realize that this is the norm in many places. Therefore, if the address given is a P. O. box SEND THE!&$%*! PACKAGE by US Postal Service! If it is being sent by UPS then DEMAND A NON-PO BOX ADDRESS! The post office and UPS do NOT play well together!
I'm slowly ordering parts to bring my Late-2011 Macbook Pro back to life. Over the last few months I've ordered a fan, and a heat sink to help with the temps. The pasts have come quickly and have been of high quality.
I ordered a new phone battery two weeks ago and it still hasn't come yet. So here I am with a dead phone and unable to repair it. They should be more transparent about the actual shipping time if it is going to take more than two weeks to ship me an item so I know to go somewhere else to begin with. They mentioned at checkout that when I receive two day shipping, it may take longer for some batteries. I was told it would be two weeks longer for mine. I contacted customer service and they offered a refund or to ship a new one, however as a customer I should have been aware at the beginning of the purchase that I would be still waiting after two weeks with tracking information that says it left Wisconsin one week ago and is currently just "in transit" with no information as to where it actually is. It may be ifixit's fault or it may not, but I should know at the time of purchase.
What a great resource and alternative to fixing electronic devices at a lower cost. Great parts and quality. Thank you ifixit!
Old Ipod battery was at the end of its life and didn't want to replace the unit as it works fine, just no battery life. Found Ifixit online, read the repair step's and saw the low price of the new battery and tool kit, thought NO WAY. Well for the money it was worth the risk, and ordered. Received my order in a few days, did the steps as per online Ifixit, and her Ipod is as good as new, and she is very grateful.
I ordered a replacement battery for iphone 6. Installed it without any issues, however a few months after the replacement the phone started acting weirdly. Took the phone to a service where I was told that the battery is not functioning correctly.
I saved at least 300 dollars by using this site to fix my macbook myself! Awesome customer service and fast shipping.
I have a 2 1/2 year old Galaxy S7 Edge that I really like. Unfortunately, I have to charge it twice a day lately.
Rather than ship it to Samsung, or worse yet, have the Mall's Kiosk butcher it for me, I got the battery and tools for a great price and all the help I need online from ifixit.com.
Yay for them and the consumer!
Didn't think I could do something like this, but the instructions were great, the tools worked, and now my phone does. Wouldn't get 2.4 ghz wifi or gps signal before. It was fun too, like an adult lego set.
An apple authorized repair centre was going to charge $750+CAD to fix a blown speaker in my MacBook Pro, a $30 replacement speaker and $30 ifixit tool kit and about 15 minutes is all it took to do this repair myself.
I ordered two Chromebook batteries within a week of each other. Both came on time and perfect condition. Both of the batteries charged and have held their charge still the install.
Ordered a Pro Tools Set from their site. Not only did shipping go without a hitch, communication was there every step of the way. Highly recommend for all tech needs.
Tool did not work on an xps 13, only messed up the jack and the surrounding plastic. Will now need a professional service to remove the piece and hopefully save the headphone jack.
Great product, great tools, great guide, I don't got much else to say, but I have to fill 100 characters, but they are really great and I recommend them.
Ifixit offers a really great kit and replacement battery for the macbook airs.
It took me all of 5 minutes to replace the battery.
The only reason I gave 4 of 5 stars is that the battery doesn't seem to last as long as the original when it was new. But it give me a 2-to-3 hours of battery life instead of the 10 minutes I was seeing with the old battery.
Their adhesive remover somehow evaporated and melted my keyboard (my laptop was off the whole time) and screwed up my trackpad, and the best part they are blaming "my installation"! Would not recommend even to an enemy! Or on second thought I would definitely recommend it to an enemy.
From the business
iFixit is a global community of people helping each other repair things. Let's fix the world, one device at a time. Troubleshoot with experts in the Answers forum? And build your own how-to guides to share with the world. Fix your Apple and Android devi...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members