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iFixit

2.5

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iFixit Reviews Summary

The company's reputation reflects a mix of strengths and weaknesses. Customers frequently praise the quality of replacement parts and tools, highlighting the effectiveness of repair guides and the eco-friendly approach to packaging. However, there are significant concerns regarding customer service, particularly related to shipping issues, inadequate support, and challenges with returns. Some users have experienced problems with product quality, including receiving used or faulty components. Overall, while the company empowers customers with DIY repair options, it faces criticism for inconsistent service and product reliability, suggesting a need for improvement in these areas.

This summary is generated by AI, based on text from customer reviews

service
44
value
50
shipping
48
returns
23
quality
47
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Georgia
1 review
0 helpful votes
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Great Parts!
May 31, 2018

I ordered a new battery for my MacBook Pro Retina, The parts arrived fast and the repair was simple with the help of the repair guide on the Ifixit website. Its the best source or parts and information for my Apple repairs.

Date of experience: May 31, 2018
New York
1 review
0 helpful votes
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Great products!
May 29, 2018

It was so easy to replace my iPhone6 battery and screen. No instructions were included but it was easy to find what I had doubts about on other YouTube channels. Pleasant experience

Date of experience: May 29, 2018
Hawaii
1 review
0 helpful votes
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This place is legit, got my screen in a couple of days, even had a heat gun for sale for a decent price that helped me get the job done right. Guy on the phone was knowledgeable and helped me get the right screen for my MacBook.

Date of experience: May 26, 2018
Massachusetts
1 review
0 helpful votes
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I was able to install the new battery for my iPhone 4s in minutes. Tools work great. Magnetized screwdriver was a big help. Directions were clear and easy to follow. Didn't even need to watch a video!

Date of experience: May 26, 2018
California
1 review
0 helpful votes
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Worked well
May 24, 2018

Feel accomplished fixing myself! Great instruction as well! Needed to buy some tools but everything worked well. Highly recommend!

Date of experience: May 23, 2018
Canada
2 reviews
0 helpful votes
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We are too small a business to stock every screen out there so we needed a supplier that we could depend on for a quality product and fast shipping. IFixit has proven itself over and over on both counts. We don't even bother looking anywhere else because we know we will get a great product at a good price faster than anyone else will get it to us. Kudos!

Date of experience: May 22, 2018
California
1 review
0 helpful votes
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They sent perfectly functioning, awesome replacement parts (iphone 6 screen digitizer replacement), quality tools (bought pro tool kit, gets used almost daily), and I followed their free online, well structured, easy to follow instructions and the repair went off without a hitch

Date of experience: May 18, 2018
Florida
1 review
0 helpful votes
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Pleased Overall
May 15, 2018

I purchased a screen replacement for my 2015, 15" MacBook Pro, and the part arrived very quickly. The screen works like a charm; however, iFixit coated the screen with an aluminum paint in order to cover any scratches it may have had in the past. This would be fine if the screen I purchased wasn't classified as an "A" part. I'm sorry, but if you have to coat an entire screen to hide scratches before selling it, then that screen is definitely not a premium part. The only reason I didn't send it back is because the screen works, and the warranty is too good to pass up.

Date of experience: May 15, 2018
Oregon
1 review
0 helpful votes
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Thanks for my tool kit. My only issue is that i can pay someone else to fix my screen for same cost you sell the lcd + digitizer at. How is that saving anyone money? I've looked on wholesale websites and know you get these screens for dollars compared to selling price.

Date of experience: May 15, 2018
Utah
1 review
1 helpful vote
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I ordered a part from iFixit. The parts arrived fairly quickly but didn't function. They were DoA out of the box. When I requested a replacement, it took 3 days for them to get back to me. They told me in that response that a new part would be shipped within one business day. It is now 4 business days later and I have no tracking information, nor have I received anything back from their support team.

I'd highly recommend staying away from iFixit.

Date of experience: May 11, 2018
Illinois
1 review
0 helpful votes
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The kit provided made changing the battery very simple! I wish that I would have changed the battery alot sooner. There are 5 phones on our plan, I will not hesitate to change the batteries when needed, iFixit makes it easy to do!

Date of experience: May 7, 2018
Texas
1 review
3 helpful votes
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I previously left a review about a bad battery destroying my phone. It turns out the battery I'd purchased wasn't the correct one for my phone, even though I'd looked up the model number in old purchasing records (which were incorrect). IFixit was polite, and I was an idiot.

Date of experience: May 1, 2018
Washington
1 review
0 helpful votes
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I've been using these guys for over a decade and I've never had an issue. Great service and products. I wish more sites were like them!

Date of experience: April 27, 2018
Massachusetts
1 review
0 helpful votes
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The MacBook replacement battery I purchased from iFixit had a higher design capacity than the ones listed on Amazon, and arrived quickly and very well packaged with tools. The video and instructions on the site made it very easy to install, and it works great! I would definitely purchase parts from iFixit again.

Date of experience: April 27, 2018
Canada
1 review
0 helpful votes
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Never received the item what i a waste of time. They never reponsed me i had to file a disputed this ifix it is a thieve company

Date of experience: March 30, 2018
Ohio
2 reviews
0 helpful votes
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Great service
February 27, 2018

Great service, fast delivery, valuable knowledge on fixing almost anything. Their website is easy to navigate. Thanks

Date of experience: February 27, 2018
California
2 reviews
0 helpful votes
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I have repaired dozens of my friends and families Laptops, Desktops, iPhones, iPads, Airport Extremes; replacing broken screens, batteries, cooling fans, memory chips, hard drives and so forth. I have used this source for years and found their guides accurate and dependable, and replacement parts are high quality and fairly priced

Date of experience: January 21, 2018
Australia
1 review
0 helpful votes
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The repair guides on iFixit are really easy to follow. I have repaired two MacBook Pros and an iPhone and also a washing machine. The prices for spare parts are reasonable although the Australian iFixit site is very limited on spare parts availability so I end up buying parts from the USA website. Still, I save a fortune on labour costs.

Date of experience: January 2, 2018
Georgia
2 reviews
1 helpful vote
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I had read that the picture may not reflect the actual color with the GLASS screen. When I brought the phone in, they assured me that they Only use a NEW High Quality LCD Display Touch Screen Digitizer Assembly Replacement for iPhone 7. They repaired it quickly, I came to get it, and I was immediately disappointed! The Home Screen The Home Screen picture did not reflect the actual color and displayed poor, blurred, quality as if it was a glass screen! When I got home, encountered difficulties several times with the Touch Features. I have to press hard or lick my finger to move an item in an area. Also, often the whole screen freezes to where I cant do anything but turn the phone off and on again for it to work again. Then I saw that your warranty stated: Defective Parts are a common issue in this type of business.
I sent 2 emails, with no response! I called and was told that they use REFURBISHED products, even though they SAID they use NEW. Alexander, General Mgr, was to call me, left msg, and never called again. Due to their unprofessional Management, refurbished products, and unreliable service, I brought my phone back. Now 5 days later, the credit still hasnt shown up on my credit card!
Intook my phone to Magic Wireless, at Hacks Cross and Lawrence, *******, they said my digital screen was damaged too! They used NEW Screens and replaced both screens for $85.00 plus tax and its working GREAT!

Date of experience: November 20, 2017
District of Columbia
1 review
2 helpful votes
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AWFUL STAY AWAY!
November 4, 2017

A colleague recommended this awful company and l was so desperate that l foolishly trusted her word and did not read reviews and l wish l had been more patient and read reviews before taking my phone to such horrible people. First, l was charged $180 to fix my a bleeding screen on my Samsung s6 phone. To make it even worse l had to pay the total amount upfront! They promised to call me when my phone wad ready, the never did. When l finally got my phone back, l noticed that the screen was less touch sensitive, it was so hard typing anything. I took it back to them and again l was promised to be called when they received the screen, and again, they didn't call me.
At last my screen has been fixed. My advice to anyone out there, TAKE YOUR DEVICE TO THE HONEST AND LESS EXPENSIVE PEOPLE AT THE MALL, YOU HET GREAT SERVICE FOR A FRACTION WHAT YOU WOULD pay at Ifixit. I was ripped off. Listen to me, please don't use their services!

Date of experience: November 4, 2017

From the business

iFixit is a global community of people helping each other repair things. Let's fix the world, one device at a time. Troubleshoot with experts in the Answers forum? And build your own how-to guides to share with the world. Fix your Apple and Android devi...


ifixit.com
Founded in 2003
Bolingbrook, IL, United States
+40
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