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iFixitReviews 254

2.5

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iFixit Reviews Summary

The company's reputation reflects a mix of strengths and weaknesses. Customers frequently praise the quality of replacement parts and tools, highlighting the effectiveness of repair guides and the eco-friendly approach to packaging. However, there are significant concerns regarding customer service, particularly related to shipping issues, inadequate support, and challenges with returns. Some users have experienced problems with product quality, including receiving used or faulty components. Overall, while the company empowers customers with DIY repair options, it faces criticism for inconsistent service and product reliability, suggesting a need for improvement in these areas.

This summary is generated by AI, based on text from customer reviews

service
44
value
50
shipping
48
returns
23
quality
47
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Pennsylvania
1 review
0 helpful votes
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Saving me hundreds
March 26, 2020

Instead of buying a new phone or spending money on repairs, I can troubleshoot to see if problems can be fixed, how much my cost will be, order verified parts and tools, and then follow simple directions in both video and step by step webpages to perform the work myself. Parts can be cheaper other places, but if you order everything you need all at once the shipping is low and mostly covers the difference. Do you need to be super skilled? No, just patient with yourself learning new (and valuable) skills. If you have questions, every instruction page has comment, every step on the page has comments, every device has a forum, and they are all well moderated. I've replaced the battery and screen on my wife's iPhone 6s. The cheapest toolkit comes with excellent quality magnetic-tipped bits and tweezers. My best advice is to read, read, and read some more before, buying parts, actually starting the repair, and worrying that you did something wrong once you are done. Sometimes you just have to let the phone charge a little while before it will boot properly...

Date of experience: March 25, 2020
New Jersey
1 review
1 helpful vote
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I am very happy with the battery replacement kit I purchased from iFixit.com. The step-by-step directions on the website were easy to follow, and I was able to replace my dead battery in about 30 minutes. The hardest part was removing the adhesive strips holding the battery in place; both of mine broke so I had to use the suggested hairdryer + credit card trick to loosen it. The only negative thing I can say is that I wish there was an option for faster shipping because it took about a week from placing the order to receipt of package. I would 100% buy something from them again!

Date of experience: March 13, 2020
Iowa
1 review
0 helpful votes
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Great!
February 27, 2020

I bought this to fix an Xbox one controller, I couldn't find the right size screwdriver anywhere, but I ordered this and it was great. Perfect size and was a high quality tool

Date of experience: February 26, 2020
Utah
1 review
0 helpful votes
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Ifixit supplies the right battery to make my MacBook Air work like new. Their website made it easy to order with confidence, and their supplied tools and online repair guide made it simple to complete the repair. I was up and running again in 15 minutes! Thanks, Ifixit!

Date of experience: February 11, 2020
Virginia
1 review
0 helpful votes
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Without a hitch
January 5, 2020

The replacement was simple and came off without a hitch. The performance improvement is phenomenal. And the cost is well worth it.

Date of experience: January 3, 2020
New York
5 reviews
0 helpful votes
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Great Tools & Tear Downs
December 6, 2019

I stumbled upon this site several years ago and found it to be very helpful in fixing your own gadgets, thxs!

Date of experience: December 5, 2019
New Jersey
1 review
0 helpful votes
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Unbelievable. The worst experience I've ever had working with any retailer. I clicked on a Google Ad for an entire Fix Kit for my Macbook Pro battery, I was then brought to a page and purchased the product on the page.

When I received the product it was missing the fix kit portion and only came with the battery. I then realized I ordered the battery only and not with the fix kit. Silly mistake on my part, since I saw the original picture on the advertisement was correct, but the product that was on the page apparently wasn't.

Instead of sending me just the fix kit portion for an extra fee, they told me I would have to send the battery back out of pocket, then re-purchase the battery with kit. Simply because they don't have a SKU/product ID of just the fix kit.

What a crappy experience. Will never shop here again nor would I ever recommend them. I feel like I was bait & switched.

Why would you not be able to send me the kit!? So stupid.

You can find the same batteries online for cheaper anyway. Dumb mistake, but they were unable to retain a customer for future purchases.

Date of experience: November 7, 2019
Japan
1 review
0 helpful votes
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Amazing
October 12, 2019

Great and fast service, thank you! The guides were super helpful and easy to follow, we timed it badly and the one for Catalina wasn't out yet and we had to fill in the gaps, but it wasn't difficult at all. I've never replaced a part on my own computer before and the tools included plus the guides made it way easier than I'd ever imagined.

Date of experience: October 10, 2019
Georgia
2 reviews
4 helpful votes
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Great service
September 6, 2019

Great service and product! I ordered a replacement battery and everything worked great. The replacement process was very easy.

Date of experience: September 4, 2019
Illinois
2 reviews
0 helpful votes
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I ordered the Pro Tech Toolkit, the Manta Driver Kit, and the Magnetic Project Mat. The 4mm and 1/4" Aluminum Precision Bit Drivers are absolutely amazing. The craftsmanship is fantastic and each and every bit i've used have slid in buttery smooth just like the rotating head on each. I would recommend these products to anybody wanting to always have the perfectly sized bit for any job. I'm extremely satisfied with my purchase and can't wait to find my next project. Everybody should look to iFixit for their repair / tinkering needs.

Note - Originally purchased to ultimately have an amazing set of tools to fix just about anything. First project was tearing down my 2016 MacBook Pro 13" touch-bar, and it kept the entire process organized and made it so much easier.

Date of experience: July 11, 2019
Texas
1 review
0 helpful votes
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Excellent product
July 6, 2019

The repair went off without a hitch, the computer works better now than it ever has. The online guides provided by ifixit were detailed and well written.

Date of experience: July 5, 2019
California
1 review
1 helpful vote
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Replaced a battery on my iPhone 6 2 months ago and this thing hardly goes 3 hours of the day without dieing. It will also shut my phone off at around 15% battery without using the ramping battery, very disappointed.

Date of experience: June 24, 2019
California
1 review
0 helpful votes
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Nice repair kit
June 13, 2019

Nice, fairly priced repair kit for my Macbook Pro battery. The repair took a long time (3+ hours) and was quite complex, but the guide provided was very good. The kit was a little short on driver bits - lucky for me, I have a full set at home.

Date of experience: June 12, 2019
Belgium
4 reviews
3 helpful votes
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I have been fixing my stuff since I found this website writing the model of my device and here we go all steps to replace or mount my broken pereferals

Date of experience: May 19, 2019
Illinois
1 review
1 helpful vote
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Awesome Toolset
April 3, 2019

I love the toolset as a beginner in pc building this is a great set of tools to safely replace or fix components i am glad i l found out about ifixit's tools

Date of experience: April 2, 2019
New York
1 review
0 helpful votes
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So I got a iPhone 6+'s battery fixed from its' previous 73% max capacity. IFixit did fix it, however it made these vertical lines that click whatever they touch on the display. Also, it made some of the keys on the keyboard stop working for whatever reason.

Date of experience: March 30, 2019
GB
1 review
0 helpful votes
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Ordered the iPhone battery replacement kit. Impressed of how easy it was following the instructions. NOTE: I used a hair dryer for 2 minutes to help remove screen. All the tools included were excellent and for a first time repairing an iPhone, I will rely on if it.com for future needs.

Date of experience: February 26, 2019
North Carolina
1 review
0 helpful votes
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Quick & Effecient
February 15, 2019

Forgot password to Iphone sooo... after 2 hrs with Apple & Itunes... I called around and
IFixit kept coming out of peoples mouth quite often sooooo... stopped by & was floored by..."Sure... B ready in 10 minutes".(I would have been happy for 2 hrs... Just fix my phone).
My phone works again and I was sooooo pleased with their great service & friendly staff ifI could give them a 20 I would. I was at the store on Ski bo rd

Date of experience: February 13, 2019
Australia
1 review
1 helpful vote
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Immediately (literally minutes) after having my iPhone 8 Plus from the Brunswick store, my screen touch was not working. I went back into the store and was told to "just reboot your phone if that happens again". I apprehensively said "Ok" as he seemed trustworthy and nice. However, 2 weeks later, my the touch screen has gone haywire and after repeated reboots it still does not work. I tap on one area and my whole screen does things as if it things im tapping like a madman. I DO NOT RECOMMEND THIS PLACE. DO NOT GO TO THEM. Also, my screen cracked after 3 days and i did not even drop it. Worst experience ever. Never going back.

Date of experience: January 16, 2019
Ohio
1 review
1 helpful vote
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Unfortunately, I used a YouTube video, that wasn't detailed enough to replace the battery on an iPhone SE. As a result I screwed up a cable to the touch screen and had the 4 different length screws mixed up.
I then happened upon the ifixit.com site and the wonderfully detailed instructions complete with end-user comments blew me away!
Also, the quality of the replacement touch screen was great as were the instructions! I am now a believer in ifixit.com and highly recommend it. Wish I had happened upon this site
First.

Date of experience: January 16, 2019

From the business

iFixit is a global community of people helping each other repair things. Let's fix the world, one device at a time. Troubleshoot with experts in the Answers forum? And build your own how-to guides to share with the world. Fix your Apple and Android devi...


ifixit.com
Founded in 2003
Bolingbrook, IL, United States
+40