IfabricReviews 247

I placed an order on 8/6/2020, I was advised that it would ship in 7-10 business days! Contacted them on 8/22 and they said my order has shipped and a sent me a fake tracking number. Contacted them again on 8/27 and on 8/28 they said my order shipped and didn't send a tracking number that time! I contacted them again and heard back on 8/32 stating my order had shipped and that the customer phone number they have, they don't answer the phone! I contacted them again on 9/5 and they got back to me on 9/7 saying my order has shipped and sent me another fake tracking number. I contacted them again and heard from them on 9/15 simply saying thanks for getting back to me and they will check into my order! I have asked for a refund numerous times with no luck! I have yet to receive my order! I have filed a complaint with the BBB and threatened the company that I am planning on contacting the attorney general in their state! All I want is my order or a refund! Beware of this company! The BBB contacted them as well and has to hear back from anyone!

I would give this zero stars if I could. It took them 31 days to even pack my order of 3 fabrics in low quantity. They only packed it once I threatened to cancel my order. Their customer service is horrible. I foolishly forgot that last year they pulled the same thing. I had ordered one colourway, they sent another, blamed me, then removed the fabric from the website so I couldn't order the proper colourway. They should not be in business. This company is a full scam.

I ordered clear vinyl on July 10th. On July 27th according to tracking it was to have shipped. I gave them a LOT of patience due to covid etc. Multiple phone calls to a number no longer in service and multiple emails were not returned. The vinyl was still in a warehouse in Los Angeles. On September 1st it left California and I FINALLY got it on September 3rd. I do like the vinyl and I am using it to protect my table, but the customer service SUCKS. Almost two months. Wow.

WORST CUSTOMER SERVICE EXPERIENCE EVER. I placed an order for four tablecloths a month ago. It said arrival would be 5-7 days. Two and a half weeks later still no package. I wrote to them on several occasions saying to cancel my order I needed them to get there by a certain date. They said your order cannot be cancelled and that they were on their way. Weeks go by, still nothing. I keep emailing them. They then promise they will be there by the day before my party. They didn't arrive until TWO WEEKS AFTER my party. I have yet to get a refund on this. I no longer need them and want to send them back and get a full refund. The customer service person didn't even write their name on any of their emails so that I did not know who I was working with. And they were very short, rude and I professional. The phone number listed on their website for customer service IS NOT A WORKING NUMBER. I will never use this company again. TOTAL SCAM.

I don't know about you, but when I order fabric, I want it like yesterday. Fashion is seasonal. And if I'm making something, it's for tomorrow, or next week, NOT NEXT MONTH! ELEVEN DAYS it took for this company to ship out my little package of one item. ELEVEN DAYS. That translates to over two weeks of waiting for this company to put my one item in a package and ship it out! To add insult to injury, they SAID it shipped out right away. When I track it, I find that a shipping label was created on July 30,2020. But the item didn't make it into the package until August 9th! It is now August 13th, and I still don't have my item. I'm supposed to get the item by 8PM tomorrow. Needless to say, I'm not too psyched about my project anymore. Next time I'll order from China. It will get to me faster.

I paid for 5-7 day expedited shipping. My order was delivered 15 business days after my order was placed. When my order didn't come on time, I emailed ifabric twice to ask to cancel the order and refund me. No response. When the order arrived, I had to email twice to ask for information on how to return my items. They said they would charge a 50% restocking fee plus I had to pay for shipping. No way! Clearly they never responded to my requests to cancel the late order because they knew I'd be stuck with the items once they arrived. Terrible customer service and frankly a dishonest company.