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Ifabric Reviews Summary
The company exhibits a mixed reputation, with notable strengths in product quality and variety, as many customers express satisfaction with the fabrics and their affordability. However, significant concerns arise regarding customer service, characterized by delayed shipments, unresponsive communication, and difficulties with returns. Numerous reviews highlight frustrations with unreachable phone support and inadequate email responses, leading to feelings of distrust among customers. While some have positive experiences with prompt service and support, the prevailing sentiment indicates a need for the company to enhance its customer service approach to build a more reliable and trustworthy relationship with its clientele.
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I purchased my order over a month ago i have reached out multiple times and still no order. I placed this order for my wedding and i since have had to order more fabric to assure the things i need get completed.
5 weeks no shipping information. Phone number does not work. Email only, week to get back to you. But did get my money refunded
Fast and efficient service. Excellent selection and pricing. I have placed and received several orders which were processed in two days and then packaged and shipped in a timely fashion. My orders have arrived, near Dallas Texas, in about a week. The fabrics were excellent quality and their descriptions accurate. The colors were as close to those shown on line as can be expected. I have received several colors of stretch velvet and stretch vinyl. I will continue to order from iFabric. As there hasn't been a single issue with my orders, I am very satisfied!
I didn't receive the item and had to buy something else for the church event
When I reached out
Disappointment. No communication from company regarding the order. Never received the product. I had hoped with all this negative feedback I would be refunded my money. I have not heard from anyone except to fill out the "rate your experience" forms.
There was no number to call and actually speak to someone other than a number that said the mailbox was full, so obviously no one checks the messages. I emailed in reference to status, only to get generic answers. My package finally shipped after threatening to file complaints with several consumer advocacy agencies
Ordering was easy and I am very pleased with the quality of the material. My only negative comment is even considering how awful the postal service has become it really took a long time to arrive
Their tracking is bogus. Don't try calling, you'll get no answer and if they do contact you by resulting in email. You'll get a half truth response. They lie saying it's been mailed but after a month of not getting your merchandise you'll realize that yourself. I can't say enough bad about this company, I truly don't believe they care about their customers. Only good thing I can say is at least I won't have to deal with them again!
I purchased this fabric for a prop I am building, and it is exactly what I wanted. I'm thrilled! Delivery was as estimated and it was packaged very well for shipping. It is beautiful, the perfect weight, and doesn't crease easily or change shape after being on a roll.
I ordered a few items. They didn't send one one I really needed. When I reached out to request it, they refunded me and said I could reorder because it was in stock. When I asked if my shipping would be waived (since it was more than the cost of the fabric) I was told it would not be. If it was out of stock I wish they would have told me up front because I would have cancelled the whole thing.
This company is a scam. They never shipped the items. I ordered over a month ago. They sent a "label created" email, when I asked when they would be shipping. Now they won't answer my emails. I filed a dispute with my credit card company. I don't want the items now and I'm not paying for them.
I ordered several yards of fabric at what seemed like a steal of a price listed on their website. Then the company canceled the order after I placed it and told me I had placed it for swatches instead of yards. But I had double checked before I ordered.
They sent the wrong color. Tried to call, the call went to some obscure mail box extension that could not take messages. Tried to Chat, waited all day to get an email say they were available for a chat. Sent an Email, got a response of "send me a picture of what you received", did that. Haven't heard another word, that was 2 weeks ago. Still waiting.
Weeks after ordering and only info that they created a label for shipping, I discovered it was never shipped and both phone numbers listed have been disconnected. Disputed the claim via credit card company and will never order again. Total scam.
I place an order for $100+ They never shipped it. I communicated with them and they told me it was going to ship. They printed a shipping label, but NEVER shipped it. Then when I asked for a refund, the communication stopped. So I had to dispute the charge with my bank!
I ordered material on April 25,2021. Today is May 18,2021 and I have yet to receive it. They are very hard to contact. I finally received an email on May 5,2021 that it was on the way. I need this material this week. This has been an awful experience.
Update to last review to show receipt of purchase almost 2 months ago. The recipt said 5-7 day shipping…. Tried calling their number, out of service.
I have not received my product, it has not shipped yet, and no one is replying to my email asking when it will ship.
Prompt service with great quality products. I didactic know what to explain
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members