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Ifabric Reviews Summary
The company exhibits a mixed reputation, with notable strengths in product quality and variety, as many customers express satisfaction with the fabrics and their affordability. However, significant concerns arise regarding customer service, characterized by delayed shipments, unresponsive communication, and difficulties with returns. Numerous reviews highlight frustrations with unreachable phone support and inadequate email responses, leading to feelings of distrust among customers. While some have positive experiences with prompt service and support, the prevailing sentiment indicates a need for the company to enhance its customer service approach to build a more reliable and trustworthy relationship with its clientele.
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It took a month from time of order to delivery date for me to receive this fabric. I even had to inquire as to when the order would be processed after 2.5 weeks of ordering. It was not shipped or delivered per the answer I received from the inquiry. The fabric itself feels like a paper tablecloth. It definitely does not feel like a poly-cotton fabric. It is super thin and is very noisy with any kind of movement. The fabric looks very pretty and I was super excited until I touched it. I also stretches a little in one direction but does not really go back to the normal shape. I will say I tried to poke my thumb through the fabric and I could not.
I ordered some locally hard to find white acrylic felt and it arrived and I like it.
I had to email several times to find out where my fabric was. Took several weeks longer than it should have. Emailed multiple times, finally got a shipping date. No notification if it had been shipped that day and no response to emails. Finally got it about 10 days later which was many weeks later than originally promised. Will NEVER deal with vendor again. Tried twice to post with 2 stars but when I hit post it changed to 5.
Order took way too long to arrive. Was supposed to come in 5 days - took 23!
Fabric was not a 4 way stretch mesh as described online
Beautiful material, fast delivery. Will order from here again in the future.
They are absolute scammers… never sent the package… never received the package… customer service is a joke! Don't buy from them… BUYER BEWARE! #SPREADTHENEWS
Like many reviews before mine. Ordered my choice of fabric site showed it in stock. 3 weeks pass and just now getting a label created email from them. The next day I receive your package has been delivered please share your review…. Peter T you can get $#*!ed. With your generic response to people on here. You are trash and so is your company.
Reasonable price. And the fabric as expected. I will sure buy again when needed!
Order still has not shipped, no contact from the company as to the problem
I will not be ordering from iFabric again. I needed fabric for a specific costume and they waited 2 weeks to ship it to me, it still has not arrived.
Payed $ 551.00 and never received our order confirmation on order but never shipped product. Tried to contact company but phone number doesn't work and tried chat nothing worked don't be the next one to get ripped off
I ordered fabric on the 1st of April and NEVER received the fabric. They told me they shipped it out on April 12 which was already too late for my project but I would have been OK with that but literally there's no tracking info. I've called- the number is not in service. I've emailed and only gotten one response (and that was when I threatened to dispute the charge on my card). Since then I've emailed and used the chat service on their website (the chat is 100% pointless. No one answers). Too bad I didn't read the reviews BEFORE purchasing.
Waited a month got nothing but a tracking number of a package that was never shipped Asked for a refund which they wouldn't give me, a week later they shipped me something. But I still haven't received it.
Placed the order well over a month ago and the item has not even shipped. I cant get a response by email or anything. I haven't ordered anything online that has been this much of a hassle.
I am very dissatisfied. I made a purchase on the 29th of May and until today the 18th of May I have not received it. I made a second purchase on May 11 and I didn't receive it either. I am very dissatisfied.
My order was said to ship within 7-10 days, almost 20 days later I had to contact the company. I then received an email about a week after stating it had shipped and I received a few days later. Fabric was accurate, but the timeline was not worth ordering online.
Took too long and heard was a scam so I cancelled my order. Wish it worked out.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members