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IdroTherapy has a rating of 2.2 stars from 219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IdroTherapy most frequently mention credit card, free trial and bank account. IdroTherapy ranks 124th among Skin Care sites.
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Really not very happy! This has to be the most expensive "Free Trial" I have ever participated in. First you pay p&p which is far enough. Then you are recommended to order a second product for optimum results, secondary p&p charges but it is at least optional
On deciding not to join the "Elite" monthly subscription thing, and cancelling within the allocated time frame, I am notified of a USD9.99 per product "processing fee for the return, plus I have to return the unused product or empty container from NZ to Australia, also at my expense
All of this info is available on order, however, it is not all explained in the Terms & Conditions on the website. Actual info is all over the place therefore just proves the old adage, if it seems too good to be true, it is!
Always read the small print, everywhere! Hunt for it, it is there!
But wait, I was offered an easier option... I could keep these products that I don't want and they would bill me USD15 per product for me to throw it out. Begs the question, why is the "Elite" membership price USD99 per month when clearly they are still making money at USD15?
Not at all above board, total rip off - I feel very foolish but lesson learned!
I was scammed by this company, phone numbers were fake. Managed to track them down and they offered me 40% discount to keep the products, then they offered me 60% discount to keep the products... No Way! I'm mailing it all back in order to get a partially full refund (except for postage). Rubbish! Stay away!
We didn't order this and our credit card has been charged $2500. 00 over 2 weeks. This is an unscrupulous company with fake phone numbers
And if you notice the 5 star reviews are all by fake people who only review this company
We have forwarded this scam to our bank and are calling the accc
DO NOT ever use this product
Website made it look like getting free samples. They took unauthorised payments from my credit card. Stay away from this company.
Thieves and cheats, i also stupidly ordered "Free Samples' there's no such thing, cancelled in October, got billed, rang them in November returned the products, no refund and still found i have been charged again, they owe me 2 months worth of cash, i, am left feeling like a fool, i think it's time to get Consumer Affairs and Current Affairs TV involved, i simply cannot afford the exorbitant prices they are charging. In future i will read comments before purchasing anything promoted by the likes of so called TV personalities. PLEASE STAY WELL AWAY FROM THIS COMPANY>
I stupidly ordered the " free" samples of Essence of Argan and wrinkle eraser supposedly endorsed by Lisa Wilkinson. Didn't realise until I received the follow up email that one was $99 that would be automatically billed and the other absolutely exorbitant as well.
I rang, was hung up on the minute I mentioned sending back, rang again and got the RMA return Merchandise numbers. When returned, at your own cost, they charge ANOTHER $9.90 " handling fee" for absolutely nothing which is billed in US $ at just over $15 (even though I rang a Sydney number and was told the price) Don't go near them!
TOTAL SCAM. UNAUTHORISED PAYMENTS TAKEN FROM MY CARD. DO NOT BUY YOU THEY TELL YOU THAT YOU HAVE SUBSCRIBED and that they will be taking regular payments. All calls to customer service go through to India. RIP OFF
I ordered free trial of antiwrinkle oIL
Then I recwives Idratherapy cream. I had never heard of this cream then even though I had not agreed to further products being sent phoned them got promised 30% refund did not happen. TO ALL CANCEL CREDIT CARD this is the only way to stop them. I lost $350. How can this keep happening.
Ordered under guise of free product for limited period
And as with so many other reviews i am being charged routinely for a product i hate
Been to bank to block them
Fingers crossed
DO NOT ORDER
I am a big fan of this cream, first i got it as a gift from my daughter in law. Ordered and asked for every 2 months shipments for almost a year now. Nice one.
Absolute Scam. DO NOT ORDER SAMPLE. As you then will get hefty deductions coming out of your credit card every fortnight. Sadly the world is full of scroungy dogs like this company. My wife first ordered what she says was $28 worth of product. Now checking Credit card online a total of $693 has been deducted. So had to cancel cards which is a pain as i have many auto payments attached to the card, Bank is going to try & claim for us, so fingers crossed.
I paid for the shipping for the free trail, I then wanted to cancel my order as I read I would be charged 100 if I didn't cancel after 16 days. I tried calling & it said the number is not recognised so I email 4 times, I received no response.
I finally managed to get to chat with someone on their chat site which I just stumbled across. I had to request a call 3 times, I finally received a call & I explained I wanted to unscribe as I didn't want to get charged 100, oh but little did I know, today I was charged 100 as I was on day 16, I explained I tried calling & the number was not recognised & emailed & I got no responce. I was told the number does work. The Irish number in their website does not work.
I am so annoyed, in total I have paid 118 for products I have no interest in, the whole thing is a total fix! Please nobody sign up to this, it's beyond the worst service I have ever received. Total scam.
This product does not only make me feel beautiful, it makes me look beautiful too! It's amazing in just 3 weeks, it lightened the wrinkles on my face. My friends were amazed that I looked younger than ever!
I was using the argan oil which worked perfectly on my skin. I went back to the site and saw this Idrotheray wrinkle reducer cream which they said works perfectly with argan. Well, I tried it. It feels great and It begins to lighten the lines on my forehead. I am happy!
I bought this oil for my wife, i heard about how women use Idrotherapy to their face, within the first week of use, my wife saw an amazing result on her wrinkles. Her face is smooth and glowing. I will definitely recommmend Idrotherapy to my family and friends, good things aren't cheap and cheap things aren't good. But the company gave me and my wife a lifetime discount of 50% on all future orders. Amazing!
The truth is I hesitated using this but I tried it anyway. I was glad I did that because this wrinkle cream is amazing. It works like magic! After 3 weeks of using it daily, I can see that the lines on my face started to lighten up and it does as I continue using it. I ove what it does to my wrinkles :)
My 78 year old mom got scammed out of $400 for a trial sample. They billed her without shipping anything and were horrible to her on the phone.
I ordered the trial of two products from this company for $19.48 Cdn. They were giving the products away, just had to pay for shipping. I gave them my credit card details, paid the $19.48. I did not read the small print, went on vacation, came back to find two more packages and a charge of $528.97 Cdn on my credit card. Called the bank and cancelled my card. I would never use this product, too many chemicals! Threw it in the garbage. When I told the clerk at the bank that I wanted to cancel my card, he immediately replied: Idrotherapy? He told me that I am not the only one who got taken. So people, beware, this is a scam!
This product is amazing, it works miracles on my face. Reduced fine lines on the third application. Skin on my face look brighter and smoother. I am sold on this product, and will use it as long
As it is available.
Answer: You need to contact your bank and instruct them to stop/ block this company from taking any more money
Answer: They took 125 euro from my bank account without my permission STAY AWAY FROM THIS RIP OFF COMPANY They took the money and wont answer ant E Mails Stay away from Idrotherapy
Answer: Your best option is to contact your bank or credit union and have them cancel your credit card. This is inconvenient and incurs a small fee, but it is the only way.
Answer: I have just had the same experience Sandy T. Trying to deal with it all now.
Answer: Hi Christine, Thank you for reaching out. We are sorry to hear you're canceling your order. Please provide your order ID or email address to further assist you. You may also reach out to us on our 24/7 Phone & Live Chat support. Please check the numbers below that applies to your region/country. USA: (+1) 305 859 4493 CA: (+1) 305 859 4493 UK: (+44) 1905 677511 IE: (+353) 76 888 6553 BE: (+32) 2 588 55 70 AU: (+61) 2 8776 3353 NZ: (+64) 9 886 4904 Best, Customer Support
Answer: Hi Christine, Thank you for reaching out. We are sorry to hear you're canceling your order. Please provide your order ID or email address to further assist you. You may also reach out to us on our 24/7 Phone & Live Chat support. Please check the numbers below that applies to your region/country. USA: (+1) 305 859 4493 CA: (+1) 305 859 4493 UK: (+44) 1905 677511 IE: (+353) 76 888 6553 BE: (+32) 2 588 55 70 AU: (+61) 2 8776 3353 NZ: (+64) 9 886 4904 Best, Customer Support

