iDriveSafelyReviews 352

My online course took up WAY too much of my time! It is intended to be a 32 hour course, but it took me so much longer than that! The course was not just thorough, it was an excessive and redundant. At the end of each unit, we had to take assesments, which was fine, but the drive plans were ridiculous. Writing a mini essay at the end of each unit is not only excessive, but extremely irritating. I proved I knew the information with the unit test, why do I need to explain the same information over and over again? The voice authentication checks were probably the worst part. Most of my failures were because the system did not recognize my voice. Once the system was down and I couldn't even call in. The time just ran out and I failed. I would never recommend this course to anyone! I would just take the class in an actual classroom. This course sucked!

Voice recognition didn't recognize my voice and locked me out. I got to an agent after 8 minutes who said the reason was there was probably background noise or I was in a different room. I wasn't. She said she'd transfer me to a "specialist." I thought she was the "specialist." After waiting another 10 minutes the prompt said to leave a message and a specialist would call me back. That never happened. I tried contacting customer service with the "instant chat." Tried that and I got a blank screen. This site is not legitimate and I'm trying to get my money back. How NYS approved this as a viable course is beyond me.

This course is terrible. The voice activation does not recognize my voice and is making me take the course over again. I don't have time for this. I called customer service several times and not one gets on the phone for over a 1/2 hour of waiting. Then they transfer you and you have to wait again for no one to pick up. Very disappointed and DO NOT recommend this course to anyone. I can't even get my money back cause no one will call back.

The customer service is awful along with the online teachers. Don't email the teachers if you want a snotty, condescending response. I finished my course 2 weeks before I can take my actual driving test and they never sent me my completion certificate. We called over and they consistently lied telling me that it was sent and they would email it. The last time we called the person said that they hadn't emailed the certificate because my instructor hadn't graded my last two assignments and that the certificate couldn't be emailed. Did not have a very welcoming few months with I Drive Safely.

I took the video class for an extra $10, being a little ADD. I had some trouble and phoned in, it took about 10 min to get a person but when I did, (Shelly) my customer service person was awesome. She corrected a problem that I made by entering my license plate number wrong which was causing me to get identity questions wrong, and also told me I needed to use google chrome to get best quality on the videos. What a difference. Anyway, customer service was great, and the course is ok. I am still working on 2 of 6 chapters. There are quizzes in between the chapters. Little questions along the way to make sure you are watching and are who you say you are.

My son took the test twice getting kicked out after about the 30th question, boots him out and tells him he's failed the course. Trying to get someone on their 800 # to answer our call is at least a 20 - 30 min. Wait. Still haven't received credit on my statement for the two tests that he failed after their server went down. Not sure where my ex hubby found this crappy site but it is not even listed on the Florida DMV's site as a recommended course. Still on hold by the way...:-/

Completed the test for a learner's permit one week ago. Today at our DMV appointment they informed us that the certificate was not sent. Now that I see these reviews I am not surprised. I called and was on hold for over 2 hours. There was no message about the office being closed or anything. Long story short no test no license broken hearted 15 year old.

SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM

More than half of the test questions were not covered on the course. I am not a very happy camper!

Don't waste your time.

Long story short, I attempted to take the defensive driving course twice, and the voice verification system does not work. I was told "it works - we are accredited through NY State." Meanwhile... it failed me on my own voice four times already!

I was offered to use the keystroke verification system, but I have read numerous reviews of that technology not being ready to use reliably. I am now attempting to get a refund.

I have literally wasted ~9 hours of my life on this and at this point, the discount I would get on my insurance is not even worth taking it again for free.

I am dismayed that AAA sent me to this company and will address it with them as well!

A little over a month ago, I completed the Drivers Defense course. I did all things correctly, faxing them forms and ect. When contacted, the customer support number was a nonworking number. I later received an email saying my paper work was 'incomplete' given no issues they found. Again, attempting the direct call to solve the matter was again unsuccessful EVEN the supposedly 'corporate office' number was a failure, it just kept hanging up on me. I am very displeased and pissed that my money was wasted and scammed from a site like this.

This is the worst site I have ever visited... no matter what the category. While my daughter was taking the course the site kicked her off several times and she had to log in over and over. Also, it intermittently asks "security questions". One of them was "What kind of music do you like best?" She couldn't remember what she had answered... she likes lots of different kinds of music. (She said I couldn't remember how she was feeling that day). Anyway, the page she was on said she could call customer service to reset the test... then it kicked her off again. When she related in, it said she had failed the test. We called "customer service" and they refused to reset and refused to refund our money.

I would give them 6 stars if it were available.

For less than $25 I was able to get my insurance defensive driving. Discount certificate saving me over $100/year for 3 years. Definitely worth it. The alternative would be giving up a saturday to go sit for 6 hours at a local AAA, the closest AAA to me is 40mi away. So I saved driving + time spent elsewhere. I could do this at my own pace right from home.

Yes the course is boring but it is from the DMV so what do we expect? Also the people who complained that they ran out of time is unfounded. The site is very upfront about state regulations, and they send like 3 emails letting you know you have 30 days to take the course. This is not the company but is the state regulations.

I took the same course 3 years ago, and got my certificate right on time as promised. You really can't beat this value.

Maybe those that had problems didn't read all of the terms, or the classes are different, but I have never had a problem.

I would recommend this to everyone

HORRIFIC! I wish I'd checked here before paying this Mickey Mouse company! I am in the process of trying to complete the last 4 hrs. Of their mature driver's course to get a disc. On my ins. They allowed me to take the first 4 hrs., then tossed me out of the test & said I had to wait 24 hrs. To log back in to complete it. This is NOT going at "your own pace", which their website promises. So, for starters, they use false advertising!

I waited & tried to log in 25 hrs. Later & got the same message - and I was supposed to wait ANOTHER 24 hours! I then called & after being on hold about 10 min., explained the problem. I was then asked to "hold" & I was disconnected!

I then tried their "live chat" online & after about 20 min. The rep told me I must CALL, because she could not help me w/online chat.

I called again & held again for about 8 min. I spent 30+ min. On the phone & had to speak w/2 different people & the issue is still not resolved. The last thing I was told was that I'd need to wait approximately 7 more hours to get in to complete the test! I was furious & promised them I'd be calling our Attorney General about their FALSE ADVERTISING & inability or unwillingness to correct this problem.

I've taken this course twice before on other websites & & never had a problem or had to wait 24 hrs. After testing 4 hrs.! These people are telling me the "law" in my state requires them to make me wait 24 hrs. This is NOT true & when I told them it was not true & that I would contact my state Atty. General to register a complaint against them for lying about that, as well, they backed down & decided it's not really a "law" but it is "a state guideline". This is also a lie! I will be contacting my Attorney General & will register a formal complaint against this disgusting company.

I just now received a phone call from the co. Telling me to wait another hour & try to log in again & they say they will call me to make sure I was able to. God only knows what will happen then, because I do not have time to complete the test today & I expect if I log in & then log right back out, it will make me wait another 24 hrs., or longer!

Stay far away from this disgusting, dishonest & incompetent company!

What a scam. My son did not complete the course i the "alotted" time period. School and work inrtuded. They charge you $20 for each 30 day extension of the course. As if they computer is inconvienced by the fact my son didn't get on and do the course in thier prefered time frame. Nothing disapears off the internet. The only reason for the rush is making more money. SCAM!