iDriveSafelyReviews 352

I wish i would have done some research before i went ahead with these fools, Its been 2nd day and i have been waiting to get my phone answered for over an HOUR! 58 min as of now and still going What the $#*!, THey mixed everything up and now because of them i cant get my certificate in time to get insurance discount, so in other words i wasted money for 1 day shipping and the course and also agonizing process of finishing this test! I m not one to complain but boy they going to keep hearing from me! DO ALL OF US A FAV DONT USE THEM OR CHARGEBACK EVERYTHING

I have unfortunately had to use idrivesafely.com twice now for online defensive driving. The course is excellent, and the first time I ordered my driving record from a separate website and had no problems. The second time I used this website for my online defensive driving course however, I ordered my driving record from idrivesafely.com too. I entered in my information correctly, and paid $30 for my driving record. My record was never delivered to me, and although I entered all my information in correctly, they "couldn't process" it. I emailed them about it, hoping they could either send me my record or refund me for the $30, and they refused to do either. They essentially just took $30 from me, which is absolutely ridiculous and unacceptable. I would recommend their online course, but avoid ordering your driving record from them at all costs! If I ever need to take defensive driving again, I may not even use at all however because I ended up having to pay $60+ for a driving record because they ripped me off!

I took traffic school, had a small mix up and assumed customer service would help. I got a hold of them after a long hold time and spoke to a very nice person. She could not help me, so she transferred. This is when the BS began. Went to voicemail so I left a message. Did not hear back, called and left a second message, still nothing. So, I logged back in and sent multiple (I am up to 3 or 4 I believe and still have not heard back. Because of this, it looks like I will be doing traffic school a second time. Needless to say, I would not recommend anyone waste the time or money with this company.

Worst online experience and costumer service I have ever experienced. DO NOT USE THIS WEBSITE. My drivers education course had stopped working multiple times and was fixed once, but after that and after multiple times of calling and being transferred to tech support (who by the way was insanely rude and always sent me to voicemail), my course still is not working. Every time they would transfer me to tech support they sent me to voicemail and even though I would leave a message with my name and number, THEY WOULD NEVER CALL ME BACK. These interruptions have delayed me from getting my driver's permit and the lack of assistance has prevented me from resuming my course. I highly recommend that those who are considering using this website find another.
Also, if you read their review section (https://www.idrivesafely.com/reviews/) you will find that they are all positive reviews but if you read the bottom you will also find that those reviews are EDITED by iDriveSafely themselves.

I called their customer service hotline. After waiting on hold for 30 mins, I left a message to be called back. No call back. I waited on hold again for 20 mins and left a message. No call back. I then attempted to get some resolution with their online chat service. I chatted with someone who was brief, uniformitative, and and down right rude. When it was clear that they were unable to help me, they referred be back to their hotline. I asked for a direct line to someone who could held and the name of the persons' supervisor, but was instructed again to call the hotline and "speak with any supervisor." Absolute terrible customer service.

I purchased this course through AAA. After making an initial voice authentication recording before starting course, I was prompted constantly for re-authentication during the course. This consisted of calling a number, entering a pin (which you better have a pen handy to write down and repeat the numbers they give you FAST), and speaking the numbers given.

I am the only one taking the course and using same voice, tone, no backround noises and slow speech and I failed authentication TWICE! Now I'm being promted to start this grueling course all over again, when I was pretty much at the end.

Previous reviewers have stated that customer service is horrible. I may have to take my losses.

Do not sign up for this class. I took the test and failed with a 64%, took another one immediately and it scored me a 0%. So I emailed them and no response, I called and waited for 34 minutes! Until the specialist answered and said due to because I supposedly closed a browser on my computer it automatically failed me. I never closed the browser! I called them to tell them there was a glitch but he insisted there was not. The results from the questions and answers were from the first test! I think they are getting people with this so you can pay again to retest. Save your time and money. I will be looking for another online class.

My daughter didn't have any problems with the course itself, except she hated those long, frequent, and unnecessary drive plans. She did have a few failures with the authentication. The problem I had was when the course was done. They said they couldn't transfer her DE-964 without transfer information and when I tried to enter it, the website just kept taking me back to the same page. I also was then unable to log into the site and when I tried to retrieve password it told me my information could not be found. Then, I made the mistake of calling customer service. This is my 3rd attempt and, so far, have been on hold for 47 minutes. I have no idea how they have an A rating with the BBB, but it seems like if you want an issue resolved, you have to file a complaint with them. I finally got someone to come on the line at about 50 minutes and, hopefully, got the issue resolved. We will see if it actually gets mailed.

Be warned! This company is about as fraudulent as can be, it's not the same program that my daughter used two years ago, very user friendly in the past, but due to new state regulations they require the student to use a verification system to ensure honesty of the student. That's great, however, they're software program completely sucks! We watched our son fail voice recognition and PIN # prompts repeatedly, after eighteen failures, the student fails the course and they want you to start over and pay again! My son had invested over 40 hours into this course and the program stated that he was only 60% complete. We had made several calls to the company voicing concerns about the integrity of the system and its technical issues however they stated that there was nothing wrong with the system, we took screenshots of the PIN# prompt, his phone entry of the correct # in the allotted time frame and the notice that it was invalid, unbelievable! After logging a complaint with a supervisor when my son failed his 19th failure, I was told that there was nothing that could be done and that he would have to pay again and start all over. My advice to you is to find a more reliable online program, or enroll your child in a local driving school, and warn everyone that you know about this company... Good luck!

The self identification questions didn't match my records (apparently they are getting their database wrong). I called to try to fix it, average wait time for someone to answer the call is 1 hour. Then, finally someone answered the call and said there is nothing they can do about it. So they offered to transfer me to someone specialist. Half an hour later, the waiting tone chagned into fax machine sound and call was disconnected.

First of all, the website's design is misleading, having you believe it is a fairly organized business that might provide a better drivers ed program than the ones offered by other sites. In fact, the site, once it has taken your money, turns into a complete waste of time and money, with a very poorly constructed drivers ed program. After paying $80 for a Georgia Drivers Ed program in order for me to get a license, the advertised price then changed to $30, and I have now wasted a minimum of $50. I then called the company to question them about this, and after 25-30 min I hung up, impatient of their complete lack of responsibility. I then tried to email them on their site, and the SUBMIT button DOES NOT EVEN WORK. I am now very sad I did not look at the reviews of this site and would lie to warn others to STAY AWAY and I hope their company burns.

Website says most calls are answered in under 45 seconds. This is a complete lie. Out of nine attempts over several days, My fastest response was 23 minutes. The problem we were having was voice authentication failures, possibly because my stepson's voice is changing. He has 12 failures on authentication and if he hits 18 he fails the course, no money back. I asked if he could re-record his voice, and was told that was impossible. They could offer no solutions. Oh, and they were stupid and rude. Ridiculous. I'm now in touch with the instructor who grades his units, and she is trying to help. She has been great.