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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Everything else that I need to know and everything else u need to know
No issues - this security platform and protocol are easy to use and seem very safe
Much quicker than I imagined, everything was clear and concise, great explanations about personal data etc and I like the extra security offered with a recovery code.
This app was efficient, fast, and secure. Within just a few minutes, I had the official ID. It saves me so much time and stress.
To be honest the only way I understood was really comprehend the instructions. In the future things would simple if we could speak to video agent.Make it simple to have access to reach the video agent because people won't give up or find another format. I'm fortunate I can comprehend in following instructions.
Everything was good until the photo of the Drivers License. If you could give a choice to scan the Front and Back and upload on the computer then you wouldn't have to be switching between the phone and computer. I believe it would improve the experience and be less confusing.
Would have been easier on a laptop. But phone is all I have. Would also be easier if had the chance to speak to a person not computer. Thank you
Had difficulty following instructions to take my picture and read directions since I had to take off my eye glasses to see the directions. I had to take the picture 3 times since the service is also very slow with uploading. After receiving letter I tried to follow up with my accounting service and he also was unable to help me complete the process. I was finally successful asking for help from a volunteer AARP tax preparer at the library. Wonder if any other seniors experienced this very time-consuming process?
Frustrating and time consuming to the point of almost giving us. Gave up on my first attempt a few months ago when my computer engineer daughter could not help me complete the application.
Hello Carolyn. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
It was hell to finally get help from a real person. But when I did everything went well.
The verification process was seamless and the steps were quick and easy to follow. I had no problems getting verified within seconds.
Very good experience with this ID me hopefully it'll help move faster in my needs
I continuously had problems doing it myself, and the video verification was a lot quicker and better
Quick, straight forward. Inspires confidence. Process was step by step guided and resolved easily.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alycia. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me