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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very fast and seems to be a secure process which was a little scary. I wish there had been a way to interact more with the technician.
Me gusta saber que al ser esta la primera vez que hago este proceso, fuera todo más fácil de lo que creía. Verdaderamente han cumplido mis expectativas.
Great experience nice commutation skills. Really respectfull such a kind leaidy, open to all of my thoughts and very patient with me.
My first signup with ID.me. It takes steps to complete, more efforts than anticipated however experience is good due to security measures.
Clear, concise language and very fast. Easy to do even moving from PC to mobile.
IT was a good time getting everything ready for me. Thanks for all the help you giving me. I would tell all my friends and family to do this. Thanks again for your help
The overall site is very simple to navigate. The only problem I had is doing something new and worried that I might break something and get stuck or locked out of the IRS! But once I started it was very straightforward and everything was step by step easy.
The process was very quick and easy! I would recommend it to everyone.
I love the format of the website! Unlike many other websites, this one is very user friendly and navigation is a breeze!
I have theft identity a long time ago that's when I was 21 is old
Verification process took longer than expected. Difficult to use for older people who are not used to sending and texting
Hello Margaret. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
It'was great they verified my paperwork really fast
It was understandable and simple respectful, secure, fast, helpful, good, nice and exactly what I wanted
I was almost about to give up trying to use this info I needed and trying to upload documents is very hard to do.
Hello April. We’re glad you were able to complete your verification successfully. We appreciate your feedback. -T, ID.me
Anticipating a convoluted process, ID.me turned out to be pretty easy!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lucinda! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your feedback! —T, ID.me