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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Fast and friendly service provider by third party vendor makes for a good experience while applying on line will make more customers happy.
It was quick and easy. All the instructions explained everything completely so I was ready fir the video call and she was amazing in helping me. I appreciate all her help
It was simple and quick the process was a little long but considering identity theft these days so I understand why you have to make sure you are the person in question.
Putting my information in was very fast and simple, and if you get stuck with a issue their there to help, and to prove your identity take less than 48 hours over video call only minutes, it was very helpful.
My experience was brought to a hault when my I.d. was unreadable. They set up a video call and 5 mins later I was verified. Very easy and time efficient
So it was an easy site to navigate, just operator error with not being a computer girl, I was still able to get through the process and really in no time at all. I did have to redo the pics a few times, however, I knew it wasnt the fault of the site. I knew it was me that was glitching not the technology. I usually get super overwhelmed and want to shut down and try another day, however, once I took a breath and just repeated the steps 2 more times, I was able to get it done and now that its over it doesnt feel like it was really that difficult. You can do this too, If I CAN...Have a great day.
Difficult. You need computer and smart phone skills +confidence
HORRIBLE! I pity anyone that has to use this program. Zoom.us was what we ended up using that with great effort to finally get through it all.
Hello Jerry. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
Many attempts and still.not verified. Still not verified. Cannot file travel claims with va until happens.
Hello Benjamin! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Everything worked as it was intended and I felt that all my information is now safely secured. On top of everything else it was fast. I'm very pleased.
It was the greatest experience I ever had fast and easy and way to go
Ok once I got the hang of it it definitely keep you identity safe
Very professional, speedy and accurate.
I did not have to wait at all. They called me within just a few minutes of my request to speak with them.
The representative was kind courteous and very helpful
It was very satisfying. I would let anybody know about my experience with you IDme I would most definitely use this app again. I want to give thanks to you all for allowing me to do all my info over the internet and making it fast and easy for me. I have no complaints
Very positive experience. The process was easy and the agent was fantastic.
No waiting,easy to follow guidance, patient and professional.I had tried all morning with unknown problem.She was able to troubleshoot and guide me through with ease.so helpful!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello George! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me