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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Muy cordiales y con una excelente atenciĆ³n al cliente
Overall experience was quick and straight forward. I didn't have a webcam on my PC but was able to send the link to my phone using a 3rd party app and was able to complete the verification with the agent that at first thought was a prerecorded video but turned out to be a live mature attractive lady (Roxanne J.), all this made the experience pleasant unlike most video conference experiences, yes presentation takes most of the points!
Good customer service it's a good thing to have ID me so for people who can't go to tax services at the time or don't mind doing their services online they are very helpful
. very much helpful it with they've everything went as planned I had no worries at all thank you very much.
I pity anyone who has to use this system. My recommendations, ask for a video conference and say you don't have a smart phone.
Amaizin experience, easy, clear and safe and also very important to create the personal account with the IRS, great access to your personal information any time.
Everything was short, specific as well as perfect and logical!
Wasn't happy I was forced to do it! Don't see purpose! Here sign up or you don't get your income tax refund
Hello Deborah. Weāre glad you were able to complete your verification successfully. We appreciate your feedback! āT, ID.me
She was really good by helping me today help me out with everything I needa frfr I'm really thankful for her helping me today been waiting all week for a video call thanks aging to her
It went very smoothly, I was able to get texts and contact securely and video chat to prove my identity
When you create a ticket actually talk to your clients that require this site to have access to various other sites. I should not have needed to make 4 tickets to get access to my account just to be blown off and nothing ever done. Or you could deactivate the previous account and let me create a new one.
Hello Kelly! I am sorry to hear that youāre having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. āT, ID.me
Love how secured this app is and how quickly we came up solution
Me facilitaron mucho el procedimiento muy atentos y te resuelven cualquier duda que puedas tener.
Very fast and easy. I was on the phone about 10 minutes from beginning to end and was successful the first try!
No sitting on hold or being disconnected after being on hold for hours. Highly recommend this service.
I used my newly renewed passport for your help with my income tax identification. Your (whatever your technology to identify the passport) site said it was expired.
Hello Jim! I am sorry to hear that youāre having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. āT, ID.me
I am very happy with the outstanding customer service I was provided with, it was fast easy and secure. Thank You!
It took no more than 10 minutes and I was done and ready to continue with what I was taking care of
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jonathan. Weāre glad you were able to complete your verification successfully. We appreciate your feedback! āT, ID.me