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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Once she got on the call it was no more then a minute and we were done. Very friendly and professional.
It's fast to use and the woman I had a video chat with was helpful and friendly!
It was very hard to submit the different forms of ID and you needed a lot. But after that it went very quickly and my agent was super nice.
For right now terabol won't even let me sign in bc it won't send the 6 diget pin to my phone number to do the 2 step verification
Was told that budget cuts were hitting and 4/4 lost my job. Slow down unfortunately. I'm trying to get help with unemployment benefits and ebt at this time please. I am homeless due to this...I love working haven't found anything yet looking everywhere
My unemployment benefits was delayed when I could not verify my info through id.me in 2022 and kept getting rejected 8 times
Hello Alfredo! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Thanks muy amables y rápido en todo te contestan los agentes
This is the first time I used ID.Me.at Irs.gov
Everything went smoothly and fast.
I'm not the most hi-tech person in the world but this process was very easy using my iPhone & my ChromeBook.
The IRS needed to verify my identity. id.me got me verified quickly and easily.
I Kevion Hunt did janitorial work 10-1-2022 until 3-10-2023 I was laid off do to staff agency switching companies
Hello Kevion! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
As long as you have your documents all it takes is a simple video call and you're verified. Don't get frustrated if the selfies don't work mine didn't either just do the video chat.
I feel so much more secure now! My experience was without a doubt, amazing.
Very Professional My Agent Was Great I Stood Understand Everything Well Was Definitely A Great Experience
Quick and efficient spoke clearly seemed to enjoy her Job
It took 5 times to get threw it I would get almost done then it would get an error but over all it was ok
Nothing verified actually goes to irs. Instead id.me has my personal information and the irs withholds my tax return because they couldn't verify I am me.
Hello Thomas! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I had to go through the process a half a dozen times before I was able to complete it successfully. If one does not have a smartphone or is unfamiliar with its applications the process is extremely user unfriendly. I had to use an application on my computer that I had never used before to navigate the process. I would have been better off going to my local IRS office, but that is no picnic either.
Hello John. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Zachary! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me