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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience would have been much better if I were able to scan my face. The software just would not accept the scan, even after several tries and after adjusting my surroundings several times. Once that happened I ended up having to send photos, not only of my drivers license, but my social security card, my W-2's, my bank info, and my marriage license. What I thought was going to take 10 minutes ended up being 2 hours. I then had to wait for final approval to speak with a person live on a video chat. Everything was easy enough to send, but I was frustrated at the end. I am impressed with the software, it was just the face scan that made everything difficult.
Good job, i did not wait too long for the agent. I understand how she communicate with me.
Hello Mary Ann! We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
It was a great experience and I appreciated the process IT took in making it easy to follow instructions. A good idea to have ID.me to avoid scams.
I needed to identify myself for the IRS and this program allowed me to do that in a clear, secure and fast way.
Very easy to use and responsive. Once you get everything set up and you're identified verified it's smooth sailing
Fast and easy to say the least, but I'm glad it could be resolved
Me parece muy confiable además muy rápida cuando interactúas con ella siempre está ahí Y es fácil de trabajar
Very frustrating process - assumed everyone has an I phone or some such which is not the case. And work arounds was very cumbersome.
Hello Sherry! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Having to use one device to set up an account is difficult enough; having to use two at the same time and switch back and forth between them is almost more than I can handle (and I'm pretty good with online technology). I can only imagine how difficult it will be for many people I know.
Hello Betsy! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Great, smooth helping each phase was good/easy, very helpful/ detailing. Thank you again.
Although it was very early for the representative, she was very courteous and professional as she helped me to get the ID.me set up.
After the initial set up, the ID me verification process was not too difficult to complete. I was apprehensive at first, but the prompts and set up of it made it relatively painless, and good to have done it for future usage.
The "do it yourself" system of document and facial scans was difficult to navigate. I would recommend going straight to the video confirmation while there was a brief wait of less than five minutes the agent was polite easy to communicate with and wrapped up my request very quickly
Hello Susan! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
It was fast and the agent was helpful. When I first tried to log it was on my PC but as I don't have microphone and camera, he sent me a link on my phone in order to be able to connect.
It will be helpful if agent introduce themselves and clarify the reason of the video call. I was skeptical at the beginning. Agent was so quiet so I am the one that end up asking questions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karen. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me