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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The directions to help you fill out what needs to be, made it impossible to mess up. Very fast, secure and easy to navigate through
I found the website is Hard to log in. I think it may be more secure. I hope I could use the website easier than before.
Todo rĂ¡pido y seguro ante todo mucha amabilidad y disponibilidad de apoyo y ayuda
The day after using ID.me, my credit card and email were compromised, resulting in nearly $2K of fraudulent charges and hundreds of nuisance emails flooding my email. Admittedly, I cannot prove causation. But there is the appearance of correlation.
Hello Dan! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I was pleasantly surprised as to how quick my problem was addressed and resolved. I was not sure when I decided to do the video chat with the agent but I am now glad I did. She was knowledgeable, patient, and ready to answer my questions without making me feel like I was wasting her time. I am very satisfied with the outcome.
Very fast and Quick service. And the Lady was very nice and helpful
It's horribly complicated. Don't do it. It's too long to describe, and I don't even want to think about it anymore.
Hello Carol! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I attempted to use the "quicker" option to verify my ID by the face scan and nothing I did would get it to scan. I was either too far or too close when following the instructions for lighting and angles. I gave up on that and went to the live where you have a person check your face against the ID you provided. It was much quicker and far less frustrating. The representative was pleasant and only took a minute of my time.
Putting the customer/user over a barrel. A thoroughly exhausting, mean-spirited, agency-confiscating experience. After using so many web services that make it so easy, this service is compelling because it stands as a lesson on how not to treat the public. Should be taught in all security and web-design classes as an abject lesson in... do I really have to go on?
Hello Mark! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Very satisfied. It was much easier than I had anticipated. The agent was very professional.
I was given a lot of information that i could use.the prouses was very easy for me. The person wko did the video with me was very patient and polite and helped and guided me very well.
It took over 15 tries to sign in plus 1.5 hrs with customer support.
Hello David! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
It's was easy as 1-2-3. They gave me step-by-step instructions that made it simple to be ready and deliver.
It was literally the fastest and easiest process through the video conference!
The lady that assisted me was very kind and patient.
Thank you!
Find I'm fare with it just took some time and fit in
But the process was super fast and easy and I was back to my original doc I was working on without missing a beat. This is the standard that other apps of this nature should aspire to.
Seems quite secure however I am not sure about providing so much personal information. How do you handle people that do not utilize e-mail or have a smart phone?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Weidong! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me