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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Muy buena Gracias y rĂ¡pida y resolvieron mi problemas en su totalidad
At first, it was scary because I didn't know if this was true or not but then I realized that prevents fraud and that it's an awesome
Incredibly frustrating to have to deal with this process to access the most mundane of information. My previous years' adjusted gross income is more secure than the military base I work on. For the love of god stop wasting money on this nonsense and let this company sink into the abyss. I'm amazed users don't even have a choice on whether or not to utilize this ridiculous level of protection. Who on earth would want to deal with this?
The fastest I've ever seen on the web my whole 30 years being online...
When I got the notification that my Federal EFile return had been rejected and that I was going to have contact the IRS in order to to receive an Identity Theft Personal Identification Number. I was so angry and became so stress.
In order to be able to EFile my taxes though however I had to do it and to my surprise it was a breeze. It was easy and didn't take no time at all.
Pre-loaded personal info from previously submitted 1040's make it easy to confirm or edit. Up-loading of cell phone photo of documents was easy, to me, resulting in a fast confirmation of personal ID.
ID.me is a good system, just don't use the do-it-yourself option. Stick with the live video chat agent and you'll be pleased with the outcome. I gave the overall experience 4-Stars because I attempted to use the do-it-yourself option first (supposedly takes less time) and it was so difficult I had to exit the system without successfully completing the application. I then went back and used the live video chat agent option. It incredibly smooth and I was in the system in just a couple of minutes. Had I started with the video chat agent, I would have given ID.me a 5-Star rating.
It was my first time experiencing something like that to me it was cool I like it and u might too if u had to call them to help u remember ur self
This website is complete garbage and you won't get a dime from these people even after jumping through the hoops. They will cut you off before you hit 10 dollars and won't certify or process any other purchases. I can't tell you how many purchases I have made and it will not process.
Hello Aditya! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Lovely and straight forward. I needed to get some paperwork complete quickly for school and id.me verification saved me some time. I had difficulty with the individual test but the lady for the video version helped me very quickly so i could continue and not miss deadlines.
It was simple for me. I haven't had a chance to use this ID. Me
ID.me is a good opportunity to verify your identity at IRS.gov, if you don't have a US phone number or you're not in the US or you don't speak English well. It's safe - via video chat. If the phone does not allow connecting the microphone or video camera, it can be connected via "zoom".
Took too much time. Could not find what I needed. I am thankful for the availability of discounts but feel that the site is not organized or user friendly. I would reccommend people try it and if they have issues call customer service which I will be doing on Monday.
Hello Diana! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Absolutely Outstanding do not have anything negative to say about my experience
I was careless in reading and agreeing to the finished form before I signed off the site and chose yes information was correct when one item was incorrect.
The directions to help you fill out what needs to be, made it impossible to mess up. Very fast, secure and easy to navigate through
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Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me