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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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AS IF IT'S NOT BAD ENOUGH YOU HAVE TO UPLOAD ALL THESE DOCUMENTS LIKE YOU'RE JOINING THE CIA... THEN YOU STILL HAVE TO SPEAK TO AN AGENT AND AFTER DOING ALL THAT YOU STILL DON'T HAVE ACCESS TO THE WEBSITE... I SPENT 3 HOURS TRYING TO START MY PAPERWORK ON LINE AND I HAVE ABSOLUTLELY NOTHING TO SHOW FOR IT! TOTALLY USELESS! THE ONLY REASON I'M GIVING 1 STAR IS BECAUSE I CAN'T GIVE -10!
It was a painless experience. The customer service person was professional in answering my questions.
Well done with patience understanding making sure they does what right for the people
Nothing works. They send a text, tell you to click on it, after taking your ID pics, the message I get: "Message not sent: invalid destination." ID.me is the one providing the destination. EVERY SINGLE TIME.
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Todos estuvo perfecto Graciano por su buen servicio
This experience was completly new to me and the face scanning was unique. This type of ID should be the standard across the United States.
As a senior I find I'm a little intimidated using new web sites but this was fairly easy and quick.
Ok very good in detail easy to follow hopefully will get better in the future thanks for everything
I like that I didn't have a long waiting period. I also love that she made sure I understood what she was saying and doing.
This was a successful and efficient experience. The directions were clear, during the relatively short time one had to wait for the identification process the amount of time to wait was clearly specified in advance. The site is responsive to the mouse clicks and progress from beginning to end is fairly fast.
Everything went smoothly and easy. Also got my verification resolved. Thanks id me.
I had an account locked do to info not matching but I think it's much easier to sign into my account
No comments, because this is my first experience with this system.
I needed to obtain an online IRS user account, requiring identity verification via ID.me. In spite of the negative experiences of others last year, the system worked well for me - it was simple and fast using my phone for TFA, driver license photo, and facial scanning. Hopefully the security and privacy aspects of this system are sound.
Doing the ID me was easy and only a few steps with my cell.
I was scared to go online with the IRS. In the past, the experiences were long and complicated. Today I was on and off within ten minutes! What a change.
The experience was quick and easy. I am not the best when it comes to technical issues. I had no problem following the prompts to completion.
Muy buena Gracias y rĂ¡pida y resolvieron mi problemas en su totalidad
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julie! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me