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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It should be more simple to create an account and make it safe.
Quick (15min) easy to use and navigate. Great way to make sure no one is hacking you. Lots of ways they notify you.
My agent was straight forward and he went out of his way to verify my identity. Quick secure and simple.
Needed info to finish e-filing my 2022 tax return. Old computer crashed and lost my old digital copies of prior return. Signing up for ID.Me seemed best option. Instructions helped guide me through registration. Within minutes I was able to access my needed information. Very secure website. A+++
I was skeptical but the process was easy, quick, and secure. The instructions were easy to follow and while I started the process on my desktop computer, I was able to use my mobile smartphone to easily submit the required documents that were used to verify my identity. Overall, the process took less than ten minutes to process my new ID.me account!
ID.me is an important method of ensuring the protection of our personnel information. There is no question about that factor. However, getting the app set-up should be much easier than the almost two hours required to find the needed information online on how to set-up an MFA then input all the other information needed to access the IRS account. It is worthwhile but be patient going through all the "hoops."
Slow. Many elderly cannot do it. It took two days.
Hello Leonard. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Hello Gary! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Setting up ID me was fast and easy. Using my smart phone, I did it in 5 minutes or less.
Fast, and On point.At first it was very frustrating, so I went down to NYS Labor Dept, and I was help by a willing Labor employee, so he was able to set me with ID.Me, and bam I was in...he also it much faster this way.so we proceed and we was in within a few minutes...I was relieved, and ID.Me was very prompt on letting me know it was Successful!
Registration took five minutes but produced nothing of value. Could not access VA's FAST website after registering. What's the point?
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
IRS and everybody is to screwing
me over on my taxes
Hello Dennis! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
My experience was awesome. Straight forward and very easy to follow! I loved it!
I had significant problems uploading my glossy faced driver's license. I spent hours, and probably over two dozen photos, (last year and again recently) before it was accepted. The rest was easy.
Hello Nancy. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Muy egotante muy largo el proceso se tomó demasiado tiempo creo que debiera de ser un poco más simple
Hola Domingo. Nos alegra que haya podido completar su verificación con éxito. ¡Agradecemos sus comentarios! -T, ID.me
I used ID.me twice for both state government and federal government sites. It is an efficient service. My first experience was uploading my ID documents and a brief video chat interaction with a CSR to verify my identity. It was a quick and friendly interaction. My second experience was automated AI linking via face scan as my photo ID was already on file. Thanks, Jay E.
Sorry to say, I could enter ID and password, but no "next" or "continue" so many logins over an hour until it finally worked.
Hello Thomas. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dennis. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me