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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Simple, painless, secure & quick, if you're looking for identity verification
Accessing IRS using this process is efficient, more secure and sends real-time updates when the process is on.
Simple, easy-to-use and secure. Suggest it to everyone.
ID.ME for the IRS steps you through the process to verify your identity. After uploading the back & front of state ID or driver's license, you then take a real-time video that matches with your ID. Next it matches your name with credit report. It seemed very secure and hacker proof.
It was good and easy to do. I would just like to get the PIN number as soon as I was done with implementing my information.
The process was pretty fast and with actually using proof to verify an individual makes me feel more secure as far as someone trying to pass as myself.
Very excellent company! The agents were great and helpful in getting the process done.
From the online process to the representative on video was great! Very professional and quick!
Because the treatment was good, fast and simple Thank you
Great got all the information I need it and I did get to register to apply for my unemployment benefits
This was a very easy painless way of Idenfication Verification. Everything was done right from my phone making all the uploading of Documention quick & easy..
Easy...ygffdc bk yffhjgfvhjgdvjyrf u ytf guy ttfjgddvhyfc j u fvhhuddvhhgffvbjh
He is awesome and very nice respectable and the process he did a amazing job
Wasn't sure what I was doing, or even how it all actually happened but the inventors took it into account that we might stumble around and eventually find our way through it
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me