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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I thought it would be more difficult. It was very helpful.
It was easy and quick and secure right from my cell phone.
Very comprehensive and thorough process. The verification consisted state of the art techniques. Taking advantage of utilizing multiple governmental and consumer organizations to verify who I am.
Good experience once i became familiar with process and overcame difficulties with iOS
After numerous tries connecting, days in a row, I had a pretty negative outlook toward the entire process. I thought it to be inconvenient. Then I realized that it was my own settings that was creating the connectivity issues. Still, I was tired of having to go through it. But the rep who assisted me that final time, was so genuine, so helpful, so sincere and she had such a joy that you could actually hear in her voice as she talked me through it. She turned my mood around! She was highly knowledgeable and gave simple instructions. She totally changed my outlook of this process as a whole. Thank you so much for taking such care in your employees. It makes such a difference and is greatly appreciated!
This product is an extra added product to make system run easy. It makes sense and simple use of things or products offer from the government to assist newcomers.
I don't think I ever got in! I am very good with my phone and iPad and this was very difficult. I'm sure there are a lot of people that cannot do this at all.
Hello Phil! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
It was easy to understand the instructions.
I was pleasantly surprised by how fast it went.
Best experience been trying too log into my account for months and today was the day I got into my account thank you
I got my unemployment with smiles and I was so glad and grateful for that cos it helps me a lot with my bills
Quick process, and most importantly, allow me to feel great comfort throughout the process.
It took me two and a half hours to sign up. Y'all could of done it in 20 minutes.
Hello Kathleen. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Terrible not user friendly. Did b not recognize me from last year.
Hello Betty. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Navigating the site was not as intuitive as
I expect. One must be very precise in selecting tax year. Precise finger was necessary. Maybe site is not optimized for cell phone screen
Hello Susan. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
It was grate I will recommend someone in the future
Hello Safaite. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
It worked. Kind of involved. Kind of creepy. And they want me to enter at least 50 characters, so here they are.
Hello John. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Taylor! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me