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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience was overall great. The agent was professional and everything went smoothly.
Me gusto rápido y muy amables,espero que sigan haci...
This is unnecessarily, difficult, frustrating, and ineffective. You can easily waste way too much time and effort to do what isn't really difficult. I do not recommend.
If it does not work the first time try again, do not give up, you are bound to get results
I did have help from my tax accountant so I was able to get through the process. I think it would have taken me a lot longer without help because I'm not tech savvy. Anyone can do it as my phone is a piece of junk and it still worked, even the facial scanning!
Verified codes over and over and over. The scanning of my face was extremely weird.
Hello Beverly. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
A bid difficult, based on my poor computer knowledge.
But the learning was appreciated!
Id.me staff is very professional! Have a great day!
Easy and helpful personal. Was better with an agent.
I found it best not to be frustrated during the ràaswegistration process. Hyphenated items may or may not be entered depending on if there's an error message.
The system that they have in place is long and repetitive and stressful. I had the most difficult time proving that that was my identity which I don't understand why because that is me. I am him. And potentially now will have my benefits denied and I will have to redo my application all over again and miss out on 2 months of benefits that I was supposed to receive because of the difficulty I had trying to get my SDI claim through EDD it's ridiculous
Hello Brandon! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance. We are here to help. —T, ID.me
The software assisted me through the process of establishing credibility in identification and made it quite pleasant. I began with a great deal of apprehension, but completed my verification feeling comfortable and accomplished. Even an older person can complete this identity verification process unassisted by family members or support staff. Easy. Quick. I highly recommend ID.me.
Fast and smooth transition the last time I tried it was impossible
A relatively smooth experience given the complexity of the task at hand. ID.me performed well.
Had to enter information twice, never a good feeling when giving out personal information.
I have always found the ID.me site to be of great help and secure..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Larry! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me