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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very good quality service no mistakes no mishaps keep up the good work
Had a time trying to upload some of required data needed but went to the help screen and followed directions, worked out well in the end.
Great experience and very secure and great making sure they we are secure and prevent identity theft. It is excellent to keep ID theft.
It was not hard to follow instructions and did not take long to finish.
Many attempts with to automatically validate with pristine pictures of documents all failed. Finally used the agent who was wonderful. She said that Florida documents usually do not work on ID.me auto-verification. So go to the agent right away. I wasted an hour
Very good morning to be with you this evening is what you mean to be with me.and thanks for being so new to me and I would never stop by this time I'll be there for this time.
As a new member of ID mean it's been Barry easy and simple. I appreciate to everybody that works there. They were very helpful. Thank you so much.
Got nervous at first but felt at ease after filling all requirements and talking to life video agent.
Hello Tori! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Very good. Easy to follow directions and easy to use website. Performed all I needed to do while waiting on a table at a restaurant.
I think which I was wasting time that it is connect next page.
Hello Alice! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
My experience with ID me was fast easy and professional. He was patient when I didn't know whatvobwas doing he guided me to the right thing to do next. He was ki d a very helpful.i enjoyed my experience ce very much it was not hard at all.
The process is fast and easy, the admin really help full and fast respond
Interviewer was professional and courteous. I quickly got access to the document I needed.
Helpful by being able to speak to listening people
When starts it was a little bit hard because it is something new but as soon you follow the steps and have all the requirements that they ask u… the rest it is very easy and faster
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alex. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me