On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I continue to believe that all students can learn at any age group.
Tried 4 times with no luck,then talked to an agent and she was great and hooked me right up
Someone use my daughter on there taxes so had to take it to a different level
Much Quicker process than I expected. The steps are simple to understand and have tools to help you.
I wanted to register on the ID.me website. I followed the directions, gave them the needed information and within minutes I was registered. The site is user friendly.
Great experience, very simple, not cumbersome or interfering, making sure we follow the prompts
All the security verifications...
It started out easy then when I had to start taking pics of my Drivers License and had to switch back between my phone and desktop. That was hard enough but then when I had to do the "self-video" and somehow send the somewhere. I, again, had to switch between mt phone and desktop. Very confusing for me.
Somehow it all worked. I have no idea how.
It was an easy guide and easy to follow along. I would tell my family and friends that they can feel very secure and it takes less than 15 mins to verify yourself.
The whole experience of certification by ID.me took less than 15 minutes.
As you get older you forget or misplace important documents as I did for my identity protection pin. It is VERY IMPORTANT to have some type of smart device to use when identifying yourself. Having the ability to download my identity protection pin was such a relief, and I was able to file my taxes on time. The technology used to secure my identity was Awesome, but I just want to give you a heads up, the facial identity does take longer than 15 seconds. There are a few steps to identify yourself and I had No problem with that. My experience using this application was great. It took IRS awhile to put the process online, but it's there and I am so grateful.
These agents are very knowledgeable in working with the public and can answer your questions the first time that you ask them.
Easy to use and anyone can do this sight! Even the computer novice can handle this.
Signed up with vettix.org and links were easy to get ID.me approval with feedback to vettix.org. It was easy, smooth, and fast.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Martin. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me