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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Every step is clearly defined as you go - you can't mess it up. I am really glad I added this extra security step. It was very fast.
Not a bad one at all very helpful got all the answers I needed
I was able to use my State Issued Driver's license to verify and since I always carry it on me it was fast! I thought I might have to wait a day or so before I could use it, but other than the time I took to enter the info and take a selfie it was less than 30 seconds until it was approved! You can't beat that!
I used the system to get a copy of my tax return and I felt it was very secure. There were several steps to verification.
Easy to create,strong protection and security.I will always use this to access my ssn benefits and irs.I love that they have strong and safe secure.ID me is a very secure and I feel save using it.I love that they scan your face for verification
The process was thorough, yet simple and efficient. It gave me confidence in the security of my identity.
The process is easy and the use of biometrics gave me a stronger sense of security during the verification process. That's important when it comes to the impact identity theft can have on your life.
While the government claims this is secure, we all know that the internet is not a safe place for identification or personal details. Anything can be accessed and criminals have proven that in the past and they will continue to do so in the future. I was definitely put at a risk by being forced to use this program.
Hello Jordana! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance or if you have questions. We are here to help. —T, ID.me
Helpful understanding they take there time to help you with your personal information
Fast, friendly and easy! My agent was very professional and personable.
Self explanatory but they want to thoroughly check u out to see if this is me
Some of the steps to complete the process were somewhat questionable as to which options would be the best to make.
Hello Ray. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Concise and quick service is very valuable to me. I have used my IDME card in many establishments to get my veterans discount. And I find this very valuable. I appreciate company's giving back to us veterans.
The online experience was user friendly. I was able to accomplish what I needed to do without any problems.
Don't get overwhelmed think it going to be a hassle to submit your application. Just follow the steps that they have lined up with the process. When you reach the point to video a live agent, you can now breathe.
I needed to verify my identity thru the IRS/IDme site and It took me about 15 minutes to complete the process. I am extremely satisfied with the service, it was quick, easy and I was blessed to have a great agent help me.
Agent was great and very helpful at the time
Very clearly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christopher. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me