On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Clear instructions, just a few steps. Did as I was told. It worked. No hassle.
ID.me uses biometrics to confirm your identity now. Far easier and more secure than uploading documents and typing in forms.
Thank again. I didn't know how and what i can use it
Cool I'm not at the process I'm glad it y'all helped me out
I was dreading setting up yet another new ANOTHER new account. I was pleasantly surprised at how easy quick and logical whole process was.
A couple of steps, but worth it. Will take you step by step to open your account and have easy access.
Simple instructions
You didn't have to go outside of the app to take pictures
It was safe and I couldn't of asked for a more satisfying experience
My experience was awesome because the person that I had meeting with she was so kind.
Good Attendance And helpful on my id me and fast on Information and answering And Safety on Identity
Was very nice pleasant everyone helped me. And encouraged me to keep going and they might have an opening for me there we shall see about that.
Very satisfied with this online app,every one should try this application online
The process for getting secure identification was relatively quick. Be prepared to have your face scanned using your smart phone or have to have a VIDEO chat with a staff member (I didn't know this going in) and to provide photos of a driver's license or other specified identification. All logical requirements considering the purpose of this site, but I didn't have all of the details before starting the process, so it took a little longer to complete than I expected. Once I understood everything, it did go quickly, and after completing the requirements, my ID was verified quickly.
Satisfied it was hard at first lm not good with social media
Awesome I had no problems getting the paperwork to get all the stuff I needed. To get an answer d me account. So I hope I don't need to do it again if I keep my password.
Quick and easy cause I was Bit stressed on calling and worried on getting my unemployment done right this year, and I couldn't be happier
They walked me through the whole process. They were very helpful all the way through. Then I talked to a really nice Lady she walked me through the last part and she was very helpful. I recommend ID.me to everyone. The people that work there are very professional and nice.
My experience was very reassuring about my information and was great I would recommend my friends to use site
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me