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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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An amazing experience. I recommend to any one need transcript tax or other tax forms as soon as possible
It was friendly and ego to serve, very patient and attentive with a wonderful positive attitude
I'm 54 and Not the sharpest crayon in the box… yet this was a breeze. That says a lot. I was so very relieved.
Getting for the process would probably be easy for most people. The person doing the chat was very nice and it went quickly.
Is it too much to ask for my business with the government to remain between ourselves? Why is this private company inserting itself into basic functions of governance? I had to send them personal biometric data and jump through hoops in order to view my tax transcripts. I'm disappointed and appalled by everyone involved.
Had technical difficulties with my scanned documents when creating Id.me account so an agent had to validate them through a live video call. The agent took care of it and she was very professional and courteous and resolve the issue. She made me feel SAFE during the whole process. And she triple confirmed my identity which it made me feel even more secured. I strongly recommend this ID.me thing
Very fast and a nice experience! She did everything so simple and easy for me to understand.
Quick and fast and was nice and very direct the best part they helped me get what I needed for my unemployment
This was a very Quick Secure and Approved process that gave us the needed time to make arrangements for our IRS payment without waiting on a phone line to speak with a representative.
Easy to use for self identification of myself to a government group.
Very slow process took almost 2 hours to do everything that i had to do was a big headache
Hello Kyle. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
I needed documents from a government website, and the site uses ID.me to verify customer's identity before allowing file access. It was very simple and quick and I got the documents I needed.
Had to do video selfie 5 times before it worked. Had to remove glasses, but then could not read direction on phone. Please simplify.
Hello David. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
ID.me is super convenient and easy, assuming you have a smartphone with a camera and a good internet connection on your phone. So thankful I didn't have to call, fax, mail, go in person, etc.
Great, excellent, good great excellent, good great excellent good
I thought it was a bit redundant. Once I got to the part where I video chatted with an agent I knew I'd better be able to verify myself.was quick to the point.not unpleasant at all better than filling in all my info over and over and over and over.
This is a great way to identify my me as a person and to eliminate fraudulent activity
Tiene buena seguridad pero exageran porque yo puce mi paswort y a los 10 minutos ya no pude entrar a mi cuenta porque según no reconoce mi pasaporte ni mi user name
In order to gain access to information on a previous tax form, I needed to do this process. I'm not good with processes like this one, but it did give me clear directions and gave me time to follow them. It was smooth until it came to the "selfie" portion. It was trying to match my facial features with the photo ID I'd provided. It took quite a while and several tries to manage my cellphone to get the right angle, the right distance, and the right background, but eventually the selfie was accepted and the process completed.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anna. We’re glad you were able to complete your verification successfully. Please email [email protected] for further asssitance. We are here to help. —T, ID.me