On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It violates a persons's right to privacy. There's no reason why anyone should be asking people for their sexual preferences and or genders. Wether you're heterosexual or homosexual or bisexual, binary or nonbinary. Wether you were born a woman or man or something else. It should not be a requirement to answer any of these questions in order to access your personal account information.then you make matters worse by having a person certify that their review is real by checking a box under the threat of perjury! Really asinine!
Sad, mad. Disapointed. Do not understand what is going on. Much prefer to just have a user name and Password that works.
Seems to be fine at this point I will need to review and understand what benefits program has to offer.
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
It was really simple and fast and most especially secured! Thanks you guys for the good works!
He knew exactly how to get the Iphone to id me, quickly and efficiently.
Been trying to verify Myself or with someone on video and it wouldn't work had to physically go into a usps to get verified
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I need to pay my taxes and was sent here. Then it said I had to go somewhere else. Still not sure I was on the right page. Very confusing.
Hello Gayle! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
An amazing experience. I recommend to any one need transcript tax or other tax forms as soon as possible
It was friendly and ego to serve, very patient and attentive with a wonderful positive attitude
I'm 54 and Not the sharpest crayon in the box… yet this was a breeze. That says a lot. I was so very relieved.
Getting for the process would probably be easy for most people. The person doing the chat was very nice and it went quickly.
Is it too much to ask for my business with the government to remain between ourselves? Why is this private company inserting itself into basic functions of governance? I had to send them personal biometric data and jump through hoops in order to view my tax transcripts. I'm disappointed and appalled by everyone involved.
Hello Anna. We’re glad you were able to complete your verification successfully. Please email [email protected] for further asssitance. We are here to help. —T, ID.me
Had technical difficulties with my scanned documents when creating Id.me account so an agent had to validate them through a live video call. The agent took care of it and she was very professional and courteous and resolve the issue. She made me feel SAFE during the whole process. And she triple confirmed my identity which it made me feel even more secured. I strongly recommend this ID.me thing
Very fast and a nice experience! She did everything so simple and easy for me to understand.
Quick and fast and was nice and very direct the best part they helped me get what I needed for my unemployment
This was a very Quick Secure and Approved process that gave us the needed time to make arrangements for our IRS payment without waiting on a phone line to speak with a representative.
Easy to use for self identification of myself to a government group.
Very slow process took almost 2 hours to do everything that i had to do was a big headache
Hello Kyle. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Harry! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me