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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Its taking forever never have I ever had it take this long to get my taxes back
Step by step information. Put my mind at ease. I trusted that my information was safe. Fast and easy.
Was told it would take about 20 minutes to contact me - it was correct. Customer service rep was informative and professional.
With the help I received today, everything was painless.
It was great I was approached kindly by my agent and he was nice and kind to me.
I was a bit anxious when I started the process but it turned out to be really simple. You need to have your drivers license or form of ID ready and it accesses your phones camera and you take a picture of the front and the back. Then it does a scan of your face, also, using your phones camera. Then it just processes the whole thing and it's over.
It was easy and I feel great that it was easy I am so happy that it is over
I went through ID.me smoothly without hang-ups. I thought it would take a long time. That was not true. It is easy to navigate. I highly recommend it. May God bless you all!
Process was pretty straightforward and simple, just thought it was weird that Military IDs were not considered a valid form of ID.
Precise and quick process when entering information. Once processing my information I was able to get access to the website and get my information that I needed.
It was not a problem to get in but a few days later it was done. I was able to log in to the irs thanks for your help
After entering all my private info, it would not identify me. What else could I do? Called the number provided, spent 32 mins waiting on the phone, only for someone to pick up and immediately hang up without saying anything. No resolution. Bad experience.
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
A little hesitant to use ID.me for tax payments but setting up the account was easy since you are guided through the whole process. Sorry I waited so long to do it.
It took me 2 days to finally reach an agent. None of the tools worked, causing me to try repeatedly.
I finally chose the live option, which was also difficult but not as bad. It went smoothly with the agent.
Hello Steve. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
It was a very pleasant video call to the agent. The conversation was short and simple. She was very professional helpful and respectful.
For being my first time it was very good and fast service she new what she was doing
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Natasha! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me