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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My agent was fast and used all tools to help me understand how this works!
I keep getting my Id back again why. My friend sent my drivers license and it picture of. Then you sent me a survey why can't I get in
Had to look up my tax archive to get AGI for this year's tax prep. Most of the process was user-friendly. Had some issues with the ability to take a pic of my ID and get it to move on to the next step. Had to figure out after multiple tries to upload from my gallery. No help from the program, it just would not continue. After I got the pics uploaded, everything else went pretty smoothly.
I found the ID.me experience beyond frustrating. I understand and acknowledge the need for high level security, but I think this program might have been designed to be more user friendly.
Hello Pamela. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
This was fast and easy, but still very friendly and professional at the same time.
It was easy, quick and secure process! I am not technically savvy person but they made it all easy for me!
How does this site even exist.
The amount of invasive information they take can't be normal?
It was easy n the lady was wonderful. She was kind d and sweet. She made it easy. She was also polite. I am very satisfied n happy thank you very much
Great process that was very simple and easy to complete! Everything was seamless and I didn't have any issues completing the process. I wish everything was this easy.
I never would have picked a third party to send my personal information to, I simply had no choice. This is a third party that's not subject to the privacy policies of the governmental agencies we need to access but we're being forced to use this as verification. They want sensitive information and subject us to incessant texting verification and alerts about logging out. Nothing about this adds to our security, it makes us even more vulnerable when the inevitable data breach happens. Can anyone say equifax? These guys won't have anymore accountability than equifax suffered. We are far more secure with our own usernames and passwords at the respective websites we're trying to access. In fact, if someone wants to log into my IRS account and pay my taxes I wouldn't want These guys to stop them. Don't let anyone convince you that we are ever safer giving our private information to a third party security provider. It's an information grab and this is verified by the fact they want to send us offers and shopping. For the record, that's profiting from the information we provide which is a serious conflict of interest. I'm not sure how these guys got in bed with governmental agencies to force this on us but it needs to be investigated.
Even though I am fairly computer savvy, I wanted to abandon the process because it was very long.
Hello Gail. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
I just wanted to pay my taxes, but the process its like an inmate registration. The selfservice software might be the latest technology, but was not able to confirm my identity after 4 attempts. I ended up having to wait half hour to speak with an agent and show all kinds of personal documents.
What was said to be a 5-10 mins process became a wasted 2 hrs of my life.
I insist, all the sensitive information provided was unnecessary, I was just paying my taxes, take the money, reference to the SSN and provide a receipt! Is that to much to ask?
Hello Jose. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
It's not easy to figure out what they are doing and when it is updated
Hello Mary -Sue. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Five. Step security check during set up. Pay close attention to photos submitted for ID purposes. Include all corners, no blur. Remain still during selfie scan
Program explains at the beginning fast and easy may take 5-10 min. Took me about a hour to complete everything.
Hello Jozie! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
I ran into some problems with my initial sign up and ID.me came to the rescue. Thanks!
Get me a copy of my 1099 first I really needi i. I've been sick and this is my last chance to doit. This is very miss leading. Why is it so hard so see a copy of my 1099
Hello Debora! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Its taking forever never have I ever had it take this long to get my taxes back
Hello Natasha! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patricia! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me