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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Love how fast the IDme process worked once I was able to figure out what I was doing wrong. I was trying to create the account from my desktop, but I do not have a camera; which made the verification process harder even though I had all my documents attached. If you are using a mobile phone, you need to have a smartphone that has the camera and video chat capabilities I doubt I will ever have to wait on hold for an agent or wonder if my paperwork was received. The online tools are so easy now.
I have utilizing if me for several years, they have alleviated the issue of being recognized for our service. Best thing since sliced bread
Very Professional, nice, courteous, was able to answer all my questions.
Easy, fast and simple. All the steps were understandable, secured and complete.
It was the first time to do it. And now I can have access to other apps that requires ID.me.
Having experience with uploading documents and knowing how to search for them came in handy when trying to get verified. I feel people who are not computer or technologically savvy, will need help to get verified. Luckily there are video chats that can help them with the process.
The entire experience was fast and very easy! All of your submitted information is kept safe and secure!
Outside of my phone not being of the best technology, the process with ID.me was easy.
I had created an account some years ago to deal with the IRS, but had since lost access to that email account and authenticator app (couple phones ago). Once I emailed them, they got back to me in minutes and was almost immediately on the phone with an extremely helpful customer service rep. I got authenticated and the problem sorted out within minutes. Very helpful and courteous.
I went through several layers of security to get access. Takes time but necessary for security.
Great easy to use no problems at all with the exception of this particular survey that won't accept simple replies
Very user friendly and fast
I felt the information provided will be safe and private.
Wss excellent. Understanding, essy, i could Understand very well, and accurately, i think this is the bedt way you choose to verify identities.
I'm glad They take the step to make sure You are Who You are and Just don't take People's words for it. Great Customer Service.
Confusing, time consuming and gave me a headache and it also made me cry. Not even sure if it verified or not
Hello Helena! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
It was quite confusing for me, but overall I think ok
Amazing experience and very helpful now I know what to do for tax season next year
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maria. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me