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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I was surprised talking with the person that was taking care of me with my taxes
... please stop! I have a family and don't know what you guys want. I just want you to know I spent that stimulus money one household appliances through a local businesses... And the 2021 taxes ******* half were coming back to you. Can you release those so I can pay off Fulton county IL an no owe you money..
It was quick and rewarding thank you guys very much for fixing my problem
Just had to verify a log in to get my previous tax return to do this years? Weird ordeal, at first I was annoyed but then my host Leann made me feel so great and like it was just EASY! Had to virtually verify my identity. People like Leeann deserve multiple raises a year!
My experience was great. The ease of answering the questions was like a cakewalk.
Strongly Satisfied for the service and assistance.
It was hard to get a hold of agent then it was fast
I will be satisfied when they help me. Because I need help
I was satisfy and I'm happy, and will let my family and friends to be part
It was easy and I just follow the instructions and to switch the camera was easy to do Jessica was very nice
Awful, 2 hours of calls, zooms, texts, chats rooms, 2 agents all to get me verified. The codes never worked!
I would highly recommend using ID.ME. I was a victim of a fraudulent unemployment claim. Thankfully with their help, I was able to reclaim my identity.
Nice, strong and secure because it provides security apart from a series of access and the way to test the validation of the information.
Older people (I'm 75) are not as computer savvy as younger people. Not everyone is able to take photos, place them in a folder, retrieve them and send them to others. Some people do not know how to take video selfies and send them to other people. Some people do not know about preparing taxes or even know how to read tax returns. All very confusing.
Please IRS make it simpler...
Hello Mike. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
I've used ID.me with the Veterans Administration, beard care companies, and now home improvement companies and it makes it so simple to apply for Veterans discounts.
GREAT INTERACTION AND THOROUGHLY HELPFUL THE AGENT WAS ABLE TO ID ME AND I WAS ABOUT TO GET MY IP PIN.
The process was really quick and smooth! The steps were easy to follow as well!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Susan. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me