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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I am older so I had a hard time understanding the process but the customer service group provided great detail of how to help me do it correctly to get verified
Outstanding service from start to finish. Very satisfied with the service I was given. Absolutely will recommend to family an friends. Fast an quick and efficient best describes my experience with id.me! Again great job guys
My experience with ID.me was simple, fast and the next thing I knew, I was verified. You can't beat that. Try it. You will be impressed.
Never any issues. Always easy to use. Informative directions. Helpful.
It has been good so far...ibhavent got to use it
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71 years old and I flew through on my iPhone. Very easy and quick. Site was very responsive! Thanks!
Using ID.me I was finally able to set up a MySocialSecurity account with a foreign address and mobile phone number. The procedure was not very complicated - the needed codes came through quickly and the e-mails also - and it was easy to upload the necessary document files (photos not accepted). Once they were approved I was informed of how long the wait would be to speak to an agent so I could decide whether to wait or come back another day. The video chat was also very easy (in comparison with a recent attempt at my first Zoom call) and the agent extremely friendly - it took just a couple of minutes to show her my identification.
Excellent and helpful examples and response time or reply too anything to proceed
Please click the link that never hit your email server- OR- enter the code in the email you never received to verify your account. Resend the email to the account that we never sent-to before. Please click the link that never hit your email server- OR- enter the code in the email you never received to verify your account. Resend the email to the server that we never sent-to before. (I contacted my web host after exhaustively checking every filter that could've affected emails from *******@id.me.) Their servers never saw any such messages (even after I resent them about 10 times). In order to enable two-factor authentication your email has to work. And so forth. (And these people collect personal information, so look over your shoulder for the rest of your life.)
The support specialist was great. However the most awful part of the experience was your AI software not being able to read or identify my information with the documentation I was submitting.
Hello Nija. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
All over satisfactory. Just wish the waiting period was faster.
Went through all that just to not be able to access my account
Hello Dakota! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I am not tech savvy, and to do all of the things required it was very frustrating,required to much
Hello Sabreena. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Fast and effective I would definitely recommend their service
There were step by step clear instructions and it flowed very nicely, Professionally done. User friendly and
It took hours to receive the verification text, also the video call took hours to receive.
I was surprised talking with the person that was taking care of me with my taxes
... please stop! I have a family and don't know what you guys want. I just want you to know I spent that stimulus money one household appliances through a local businesses... And the 2021 taxes ******* half were coming back to you. Can you release those so I can pay off Fulton county IL an no owe you money..
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Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me