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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Very prompt and easy to get things done! I will be using this site a lot more now!
The process was fairly quick and easy. Everything needed was presented upfront. I was able to get everything ready and processed. The whole procedure was private and secure. I felt none of my information was going to be available for anyone else except the IRS in their department. This was a secure site everything need it was ready for me to get on and see my information and proceed with my taxes.
Was great experience fast and easy. Even know I'm not good with technology. Just took me few minutes to register.
Overall my experience was really great and the log in process was very fast. Sometimes the wait can be long but worth it!
Overall I was satisfied and resolved my issues. C. Bc
Once I requested to have a real person verify me, the 30+ minutes of aggravating input I indured, was finally over. Happily.
I am older so I had a hard time understanding the process but the customer service group provided great detail of how to help me do it correctly to get verified
Outstanding service from start to finish. Very satisfied with the service I was given. Absolutely will recommend to family an friends. Fast an quick and efficient best describes my experience with id.me! Again great job guys
My experience with ID.me was simple, fast and the next thing I knew, I was verified. You can't beat that. Try it. You will be impressed.
Never any issues. Always easy to use. Informative directions. Helpful.
It has been good so far...ibhavent got to use it
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71 years old and I flew through on my iPhone. Very easy and quick. Site was very responsive! Thanks!
Using ID.me I was finally able to set up a MySocialSecurity account with a foreign address and mobile phone number. The procedure was not very complicated - the needed codes came through quickly and the e-mails also - and it was easy to upload the necessary document files (photos not accepted). Once they were approved I was informed of how long the wait would be to speak to an agent so I could decide whether to wait or come back another day. The video chat was also very easy (in comparison with a recent attempt at my first Zoom call) and the agent extremely friendly - it took just a couple of minutes to show her my identification.
Excellent and helpful examples and response time or reply too anything to proceed
Please click the link that never hit your email server- OR- enter the code in the email you never received to verify your account. Resend the email to the account that we never sent-to before. Please click the link that never hit your email server- OR- enter the code in the email you never received to verify your account. Resend the email to the server that we never sent-to before. (I contacted my web host after exhaustively checking every filter that could've affected emails from *******@id.me.) Their servers never saw any such messages (even after I resent them about 10 times). In order to enable two-factor authentication your email has to work. And so forth. (And these people collect personal information, so look over your shoulder for the rest of your life.)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me