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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My first update of account information and password was very quick and easy. No glitches!
Muy buena, profesional, amable, buena comunicación y sobre todo me ayudó en lo que necesitaba.
Confident in disclosing personal information. Online notice kept me informed of wait times and documents necessary for confirmation. Very efficient.
My experience was great, easy to understand and it loads fast. Reliable
My experience could not have been better. The person with whom I spoke was very professional, polite, impressive and knowledgeable.
This was a little time consuming but I totally agree with the procedure. Customer service was outstanding
As I titled it, the human/Agent makes it all easy for you.
They are professional and very competent. They are very patient and will help you in any way possible.
My problem was with getting to the Human/Agent, in the first place.
There were a number of problems with trying to get all the documents to square with each other if you don't have gas or water bills.
My piece of advice would be to stick to the State Driver's License, W2s and the Health/Insurance card.
And make sure all the info on each match.
Also have a computer whose audio and video work. Or inform them that they can only contact you by phone for the Video chat. Saves a lot of time and frustration.
It was quick and easy also the guy that help me was very helpful and talked me step by step with it
I completed my veteran ID.me verification form with Lowes. How to I now verify my veteran status when shopping at a Lowes store?
Completely satisfied either the entire experience.
Through and complete process in accessing ssa. Verified my identity
Not a pleasant one but I understood why the process was performed that way.
My experience was a thorough, 3-step authentication process. It consisted of biometrics, documentation and a live personnel who completed its verification.
I can't thank you enough. I am now able to go to ID.me and pay my taxes online no matter where I am...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eugene! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me