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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Great service, several layers of protection from ID theft. Fast and easy. My 1st experience with facial recognition. Interesting technology.
I was forced to wait and an hour to show somebody my IDs. I uploaded the exact same documents. There was absolutely no reason for this. It was a complete waste of my time and company resources.
End result perfect although it took me a little longer than expected. The representative who verified everything was excellent all around, left me with no questions on validity of site and I feel secured.
It took a great deal more time to do a simple quarterly payment because I had to get set up with ID.me. The whole photo verification process felt VERY intrusive. Anyone not tech comfortable is going to hate this whole process. I don't feel there is ANY proof provided that this is safer than using a two-factor verification method. Creepy and now I really do not feel that my data is safe. They even say that if they have a data breech you have to go through "arbitration". Why? If their data is breeched - they should be held responsible and responsive and there should be no "arbitration" on the part of the harmed party! Not happy at all about this. I don't even feel safe doing this review but needed to be said.
Hello. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
It took close to an hour to get through the process with ID.me. It's crazy the process failed to ID me just because my name was not on the phone bill for my cell phones. There has to be better consideration for this. To make matters worse, I had to start scanning not 1 ID but 2, then I had to face-to-face with a live agent. The whole process was a nightmare!
Hello Davina. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
I paid my taxes and I received a letter that my payment was misapplied, so they want me to pay again. I paid 03/30/23 and still hasn't been applied. What can I do?
Good and fast very helpful and was easy-to-use would tell other people about and tell them to use also
Information requested was simple and felt non-intrusive. Information was added to website I was using immediately.
I'm glad to have my account secure and able to log in knowing that ID.me verifies if I'm the one using it.
The website is working better with this option added.
I am a 30 year disabled retired military veteran living overseas. It has been extremely difficult to resolve problems with taxes, benefits, social security, etc... from overseas. Having a company who provides identification acceptable to government and financial agencies is not only a great tool to have, but it is a vital one at that. Their service is quick with clear instructions (take your time and do it right) and it is free. What more do you want and what are you waiting for? Sign up now and make your life easier.
I had to wait 50 minutes to reach an agent. My time is too valuable for this nonsense
Hello Norman. We’re glad you were able to complete your verification successfully. We appreciate your feedback. —T, ID.me
Once you are verified, you can easily complete your transactions. It is straightforward.
Easy, Quick, And Safe. Extremely professional. Agent was very helpful on how to make documents visible.
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My first update of account information and password was very quick and easy. No glitches!
Muy buena, profesional, amable, buena comunicación y sobre todo me ayudó en lo que necesitaba.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me