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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I could not find my AGI from last year to do my tax return, so this was suggested. I thought it would take awhile, but within minutes after putting info needed I got my info. Just have your phone and ID handy.
Eventful was changeling at first but I stuck wit it until I got it correct the tips were helpful with the verifying process
I started my experience with ID.me back in 2021-2022. It was a little complicated to follow back then but I see big improvements since then and a pleased it is. I use it to get to the Veteran web site, use it for my medical care as a veteran. I am not getting on the Social Security and IRS sites. ID.me makes it much easier for me. Thanks ID.me Staff.
Easy as heck can't complain about anything. All is well
It took me over 2 hours to verify my ID using this phone in the Internet. The waiting time is not accurate, there is no patience with agents on the other is trying to connect their camera so that they can communicate. I waited 2 full cycles which originally said the wait time was 35 minutes, and both of them turned out to be over 45 minutes.
Hello Scott. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Very satisfying with it everything went for me and it was very easy
I had an awful beginning when trying to establish my ID me account to access the irs.gov website. It was a constant back and forth of trying to recall former accounts and verifying 2 step verification factors again ect. Thankfully for once in my life I managed to have all the documents that were necessary to proceed although uploading, confirming the information was matching, and navigating the website was a another brutal toll. It took me several days because I kept having to stop and then restart just to relieve the pressure I felt from it all. I progressed to the next stage, the scheduling part of my document verification interview and that has to be the worst of it all. I was at first told that I only had a few minutes to wait but was also given an option to leave and log in via email at a later time. I regret that entirely because when I did login, my wait time had been adjusted from 7 minutes to 40 which in reality, was at least an hour and a half. The site kept telling me that the amount of time left was to sync every 120 secs, although it had long past what was stated sometimes adding several minutes. On top of that twice it asked me are you ready leaving me to jump over hastily grab my documents happily click the button only to realize, they brought me right back to 27 minutes that lasted double that. Finally I reached the verification aspect as far as showing my documents to the agent and let me tell you that's where you'll just be so relieved because that right there takes 5 minutes providing you have a good agent like I did. He was calm, patient, made me laugh... honestly made me completely forget about the aggravating time that I had over the past 2 hours much less the entire week. It was over in a breeze; I just held up my documents and that was it. Delightfully completed my survey at the end, that's it, all done. I logged into the IRS website downloaded all the information that I needed which by the way is way better than it was a few years ago. This was all necessary for me to complete my FAFSA so not only will I get my taxes filed for this year, and another year, I'll also be able to enroll in school so thank you ID me most specifically the agent who made me forget the horrendous and aggravating process this all had begun as.
Hello Freya. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
I knew what was needed from me because I was told ahead of time what I needed to have with me and to make sure photos were clear and readable. You didn't waste my time.
Frustrating process. Should be very straight forward. Got stuck trying to get back to original browser.
Hello Camille. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Simple Iphone change turned into a two and a half day ordeal.Only contacts were through a chat line that I had to use that didn't know how to help me, and a very slow email - question and answer. If I could have talked to a person it might have helped.
Hello Albert. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
It was rush hour I was driving, agent made me pull over to a safe spot before we began. Told me a feel relax and safe, said a few kind words and we began. And in minutes it was over and I was on my way.
Easy, secure and Fast transaction. Simple flow to follow and you get visual information which step you are in flow of approval.
Why is biometric information now required just to prove identity to get a tax return returned? They didn't need it before? Next they will be wanting a DNA swab. Our government has become way to invasive.
Hello Mike. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
I don't really know much to describe but i benefit when i don't expects it that's why i have interest in it
Hello Debbie. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Good service with everything. I think it took me 15 minutes to finish. Fastest answer questions. Stay motivated.
Actually I don't see how they could have made it any easier for me but it was very frustrating. Because I didn't know how to do any of those things like take pictures, selfies, or upload any of it. But they got me through it. I took the one star off just because I'm still feeling frustrated even though everything worked out.
He came on quick and got done for what he needed from me and then we had to finish it up that took so long but it was helpful
Utter $#*!ing pain in the $#*! to set up, and then you motherless fux get our personal identity for time immemorial. Just take my $#*!ing next time. Utter BULL$#*!. $#*!ing thieves.
Hello Ed. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Easy to manage the verification process. Once I figured out how to go about it. I'm glad to get it done.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christopher. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me