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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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No problems, was really easy to complete. Thought it would be a lot more and a little difficult, with documents and such, but, everything went smoothly. Super simple & fast.
Quick fast and easy agent was pleasant and accommodating
It was pretty easy glad you guys have multiple options to choose from to verify.
Took a little time to get through the process; however, I felt the verification went quite quickly.
Informed the client throughout the process about
What was needed. This was helpful and kept continuing with filling out the form.
It was very easy and simple, I'm very satisfied with my experience.
I signed up to secure my identity and my finances. The process was simple and fast. It was very efficient. I am pleased I signed up and I look forward to utilizing this program more
Well, my experience was great, but shading on my part. The security methods was awesome. A great way for us to know that our info is safe and secured.
The process was straight forward and quick. Gives easy to read and follow instructions on what is needed in order to complete the process from A to Z. Easy to navigate desktop/Home Screen making the experience easy.
I verified my identification but continued to get stuck in the 2001 error loop. I followed their vague steps for troubleshooting to get past that error to no avail. This website needs to be coded better.
Extremely frustrating experience that took up most of a day to complete. The rep I talked with could not hear me and I could not understand him most of the time. I consider myself to be computer-literate but this really tested all my skills and patience. If I had to do it again I would allow myself at least a half day to get thru the process.
Hello Cynthia. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Excellent. The experience was very positive. It was also simple to navigate thru.
Easier to use than logging into SSA. Great site for a lot of government issues.
It was cool, i enjoyed the experience. He made it super easy for me, and the wait was ok.
Good I got a chance to learn something new and it's a great experience
Faster and secure and it takes only about twenty minutes
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kat. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me