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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Your site made it very easy to verify my identity, safe and secure
It was quick easy able to get what you need when you need it so don't be afraid to do it
My agent was courteous and fast. I like that there's a real-time estimate of your wait time to speak with an agent. I called during tax time, so there was a little more of a wait but I was able to walk away and come back due to the time estimator.
I was easy to do but now I'm having a hard time with my I I can not finished my unemployment and I don't know how to do it can someone email me and let me know how to do it
Very helpful and secure website.
You will feel safe knowing that nobody will screw with your identity.thank you.
I give a 5 start based in the good service a got from the ID agent.
I can't get into my account after identifying myself.it says error
Very pleasant experience, very knowledgeable, good instructions
I needed to find answers about my payment I had readed bad reviews about the app this made me very anxious and afraid the ID.me helped to find the answer I needed fast.
My experience with ID.Me was a smooth process with easy to follow directions
The process was hitchfree. No hassles. It was fast and efficient. Less wait time, decent representative and well organized.
Customer service Is on point, I got my taxes done all thanks to them for helping verify that I infact am the real Joshua Ordaz. Ur guys survey is a bit long but for what u guys do for people it's the least they can do and leave a review.
Was easy and quick and the only difficulty was knowing I could switch to my phone for the interview..
Completely absolutely dysfunctional and dreadful system. The IRS should not require a citizen to verify through a privatized company. Took me 26 times to complete this. Customer service garbage chatbot that's all. Customer service phone number non-existent.
I understand concerns over privacy & the use of biometrics that services like this use, but it was the only time I've ever created a login for a.GOV site that didn't leave me wanting to claw my face off in frustration. I'm not sure if we can ever put the Identity Privacy genie back in the bottle, especially when it comes to streamlining government services like taxes (which I'm all for) -- so these services might as well be easy to use & work well - and this one really does.
The agent was very helpful and friendly. She explained the process thoroughly.
It was a nice surprise to be able to use this discount for working for the state!
It was very easy if done AFTER April 15. Logging in on tax filing day was not smart on my part, so I waited until Sunday to complete verification of documents which was a much quieter day. The tax consultant was very gracious and confirming my documents was quick and easy.
I only waited perhaps a minute for the ID person to join me. She was very courteous, and quick to agree that my face matched my driver's license photo.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ryan. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me