On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I felt need to have all my necessary documents ready. Fortunately, it went well.
Thank you very much
Great service fast and elite to the next level would highly recommend
Do it when no one else is, like Sunday afternoon. Make certain that your internet connection is clean and uncluttered; and, that your Smart Phone is using your personal internet gateway and NOT the phone carrier's cell phone towers whch may be cluttered with lots of other users...
It was okay still a little confused on how to set up a payment plan
Hello Kenya! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance. We are here to help. —T, ID.me
I just needed to get a pin so I could do my taxes and it really took less than 15 minutes.
As easy as 1-2-3. Before I knew it we were done. The agent was very kind and friendly.
It was easy and fast to use. Directions were clear on what to do.
I was sceptical at first to use this process but was delightfully relieved that my experience was easy with the navigation and aid I received with helpful guidness along the way.
It was very easy to use and it worked correctly the first time. Highly recommend.
Simple to read and use.
Very quick and easy to understand.
Making payments simple and easy to understand.
Perfect,Professional Kind and Caring. This lady was taking her time to help me understand the process. This process only took about 15min.after we started talking. I would like to Thank the young lady that I was talking with. Please do not change the process I think it works.
Your site made it very easy to verify my identity, safe and secure
It was quick easy able to get what you need when you need it so don't be afraid to do it
My agent was courteous and fast. I like that there's a real-time estimate of your wait time to speak with an agent. I called during tax time, so there was a little more of a wait but I was able to walk away and come back due to the time estimator.
I was easy to do but now I'm having a hard time with my I I can not finished my unemployment and I don't know how to do it can someone email me and let me know how to do it
Very helpful and secure website.
You will feel safe knowing that nobody will screw with your identity.thank you.
I give a 5 start based in the good service a got from the ID agent.
I can't get into my account after identifying myself.it says error
Very pleasant experience, very knowledgeable, good instructions
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bill. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me