On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Even though it took a long time to go through the process, I felt it was secure and safe.
The whole process was very easy to navigate through to provide the needed information. I think this was the perfect way for anyone to easily verify their identity.
Self verification failed for no clear reason, so was forced to go through video verification. Long wait times at several stages (and inaccurate estimates of wait times) before connecting to a video verification agent. This apart from concerns about sharing this much personal and biometric information with a private company that I cannot tell comes under any regulatory body to ensure it's security and use. There needs to be way to log into IRS without going through this terrible service.
The photo ID uploads took a bit of time, since I had never done that before but everyone was patient and helpful. The security is far superior to other connections I have used.
It was fast and easy to complete the ID verification. And it seemed secure with several ways to confirm. I was hoping to get more information about the payments I've made, but it was basically a good experience.
Very easy to use. Also very simple. I was confident that my information will be private. Highly recommend.
I am totally lacking in computer skills. This program did all the work and made the reading simple for me. I highly recommend this. I was apprehensive but it really was quick and easy.
Simple and easy. So my experience was not difficult I'm not sure what else to say thank you
I needed to provide income verification and was sent the link to ID.me for IRS records. It took less than 5 minutes, they give clear instructions on how to best send the information they need, and I got exactly what I needed too!
Excellent experience the preson that helped me was professional and knew what she was doing over all it was an excellent experience overall
It was my start time doing id.me it's really gonna help me out
It is a very good experience. Thank you
I feel this is a great opportunity to verify your profile safe and quick.
Hello Mauricio! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your review of your experience with ID.me. —T, ID.me
After struggling with everything from applying for credit to getting my tax refunds, all my identification issues were resolved when I finished ID.me. It was super easy and I would recommend this site to everyone who has ever been denied because of lack of information or nonexistent information..
My experience with ID.me was great. I was thinking that the process would take so much time but it was fast and simple. I would recommend to people to use it. For me it was easier than making a phone call and talking to someone.
I felt need to have all my necessary documents ready. Fortunately, it went well.
Thank you very much
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Neil. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me